Customer Service Representative-Knoxville at Edfinancial… · Knoxville

Summary: Edfinancial is a mission-driven community helping people manage their education investments. As a Customer Service Representative, you will handle inbound and outbound calls, provide information about products and services, and resolve customer inquiries while maintaining compliance with guidelines. Responsibilities: - Handle inbound and outbound calls with professionalism and empathy - Provide accurate, clear information about our products and services - Resolve questions and issues quickly while maintaining compliance with federal and company guidelines - Use sound judgment and strong communication skills to support each customer interaction - Collaborate with your team to create a positive, high-quality work environment Required Qualifications: - Professional appearance and positive attitude - Strong communication and listening skills - Ability to deliver clear and accurate information to solve problems efficiently - Flexibility and availability during business hours - Basic computer proficiency - Ability to collaborate with teammates and leaders who want to see you succeed Required Skills: Basic Computer Proficiency Benefits: Minimum of $4.75/hour of Health and Welfare Benefit, Growth opportunities, Training, A supportive team environment, Tuition reimbursement, Leadership development programs, A people-first culture where your growth matters, Paid training, certifications, and opportunities for advancement, 11 paid holidays + generous PTO, Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards