Customer Service… at Edfinancial… · Knoxville

Summary: Edfinancial is a recognized National Top Workplace seeking full-time Customer Service Representatives for its Edamerica division. The role involves handling customer inquiries related to financial aid and student services while maintaining high standards of professionalism and performance. Responsibilities: - Handle inbound and outbound calls with professionalism and attention to detail - Meet or exceed performance expectations for call quality, productivity, and attendance - Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns - Represent Edamerica and our client institutions positively and professionally at all times Required Qualifications: - Strong communication and listening skills - A professional, positive attitude - Ability to stay organized and meet daily goals - Basic computer proficiency - Open availability during business hours - Exceptional customer service skills - High School Diploma (Higher Education Degree preferred) - Schedule dependability and flexibility - Based on workload, overtime may be required - Must pass background check and drug screening Preferred Qualifications: - Higher Education Degree preferred Required Skills: Schedule Dependability Benefits: Paid training, Educational Assistance, Leadership Development Program creating growth opportunities for advancement, Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP), 11 paid holidays, Paid vacation, Sick leave, Mental health day after 6 months, Company -sponsored clubs, fitness, reward programs, and community involvement, Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards