Omnichannel Associate - West Park Mall at Eddie Bauer · Cape…

Summary: JCPenney is a retail company serving customers through stores and online shopping channels. The Omnichannel Associate contributes to profitable sales growth by supporting customer service and sales, enterprise fulfillment, jcp.com operations, general store operations, and performance standards.

Responsibilities:
- Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively
- Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
- Jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
- General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
- Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance

Required Qualifications:
- Work experience- Minimum 1-2 years
- HS degree or equivalent is required

Preferred Qualifications:
- Bachelor degree or equivalent work experience preferred

Required Skills: Sales

Benefits: If eligible, medical, dental, and vision coverage, If eligible, term life insurance, Paid vacation, Paid holidays for associates eligible for paid vacation (MTO), including eight paid holidays during the calendar year, If eligible, 401(k) with Company match, Associate discount on JCPenney merchandise, Additional compensation for all store hourly associates scheduled to work on a designated holiday