Senior Executive - Singapore Institute of… at Economic… · Singapore

Senior Executive - Singapore Institute of Retail Studies Location: NYP-ACI&SIRS [What the role is] Support SIRS end-to-end programme operations covering scheduling, system setup, course administration, reporting, and stakeholder coordination. Ensure accuracy, timeliness, and compliance across all processes while driving continuous improvements and supporting ad-hoc operational needs. [What you will be working on] Course Scheduling & Operations Plan and manage weekly training schedules, including trainer deployment and room allocation Ensure timely finalisation of schedules and handle last-minute changes or contingencies Provide day-to-day operational support to trainers and resolve issues promptly System & Course Setup Manage end-to-end course configuration in STEP (course setup, intakes, timetables, catalogues) Process course intake requests and ensure alignment with master schedules Investigate and resolve system issues, liaising with vendors where required Training Resources Management Coordinate procurement of training materials and ensure timely availability Maintain inventory and implement efficient resource planning practices Work closely with internal stakeholders to ensure readiness for course delivery Course Administration & Compliance Perform end-to-end course administration, including attendance validation, assessment verification, and timely course closing, ensuring full accuracy and compliance with requirements. Ensure all documentation is complete, accurate, and audit-ready Maintain proper documentation and enable quick retrieval when required Reporting & Data Management Prepare and submit weekly and monthly reports with high accuracy Track key operational metrics such as trainer deployment, course feedback and resource utilisation Maintain data integrity across systems and reporting platforms Process Improvement & Efficiency Identify opportunities to streamline workflows and enhance operational efficiency Support implementation of process improvements, automation, or templates Contribute to continuous improvement initiatives across programme operations Stakeholder Engagement Liaise with internal teams (e.g. Sales teams, HR, Finance) and external trainers Build strong working relationships to ensure smooth programme delivery Provide support to team members and contribute to a collaborative team environment Others Undertake ad-hoc duties and projects as assigned by the Reporting Officer #Li-Hybrid [What we are looking for] Strong organisational and coordination skills High attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Good communication and stakeholder management skills Strong teamwork and collaboration skills Proven experience in training operations / scheduling / administration