Assistant Manager, Financial Aid & Awards at Economic… · Singapore

Assistant Manager, Financial Aid & Awards Location: Temasek Polytechnic [What the role is] To support the administration, coordination and continuous improvement of financial aid and academic awards schemes under Student Support & Career Services, with a focus on effective service delivery, data accuracy, system readiness and process improvement. [What you will be working on] Responsibilities: Administer financial aid and academic awards schemes, including application processing, eligibility checks, document verification, approval papers, system records and coordination of disbursement matters. Assess and follow up on non-routine cases, appeals, incomplete submissions and exceptional circumstances, and escalate complex cases with relevant facts and recommendations. Liaise with internal and external stakeholders, including Schools, departments, donors, agencies, students and parents, to support smooth administration and resolution of operational matters. Support implementation, testing and enhancement of divisional systems and e-services, including user acceptance testing, issue tracking, data verification, process mapping, change readiness and post-implementation stabilisation. Prepare statistics, reports and operational updates for management reporting, monitoring of scheme outcomes, and identification of trends, gaps or follow-up areas. Review workflows and identify opportunities to improve productivity, accuracy and service experience through appropriate use of digital tools, automation, AI-enabled solutions and emerging technologies such as agentic AI. Guide temporary staff or junior colleagues in daily operations, including task briefing, quality checks and follow-up tracking. Maintain proper records and documentation, and support procurement, administrative matters, departmental projects and other duties assigned. [What we are looking for] Prerequisites: Tertiary qualifications in business administration, data analytics, information systems or related discipline. Relevant experience in operations, financial aid, awards/grants administration, student services or service delivery. Strong organisational, coordination and stakeholder management skills, with ability to manage multiple workstreams and timelines. Meticulous, numerate and analytical, with good attention to detail in data checking, documentation, reporting and problem-solving. IT-savvy, adaptable and comfortable working with systems, data, digital tools, automation and AI-enabled solutions; experience with system testing, data reporting or agentic AI would be an advantage.