Information Technology Support Specialist at Econic… · Chicago

Summary: Econic Partners is a premier economic consulting firm specializing in competition economics, regulatory analysis, and strategic advisory services. The IT Support Specialist will be responsible for providing onsite technical support to the Econic office and assisting with global operations, troubleshooting hardware and software issues, and supporting end-users. Responsibilities: - Provide first and second-level support to end-users for hardware, software, and network-related issues - Diagnose and resolve technical problems, including desktop, laptop, network, printer, software, and mobile device issues - Manage user accounts, permissions, and access rights in various systems - Install, configure, and update software applications and operating systems - Maintain accurate records of IT assets, support requests, and resolutions - Assist billable staff with client-related issues and provide excellent levels of service in all areas - Conduct training sessions such as onboarding new staff Required Qualifications: - Bachelor's degree in Information Technology, Computer Science or proven IT experience and certifications - Minimum of 1 year of experience in IT support or a similar role - Proficiency in Windows, Microsoft Office Suite, and network technologies - Experience with Microsoft InTune, Entra, Active Directory, and Exchange highly desirable Preferred Qualifications: - Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus but not required Required Skills: Windows, Microsoft Office Suite, Network technologies Important Skills: Microsoft InTune, Active Directory, Exchange, CompTIA A+, Network+, Microsoft Certified Professional Nice-to-Have Skills: Technical Support, Troubleshooting, System Administration, Software Management, Training Benefits: A competitive suite of benefits