Collection Specialist with Italian at Ecolab · Kraków

Collection Specialist with Italian Location: POL - Malopolskie - Kraków As a Collection Specialist with Italian You will help drive timely cash collection and maintain healthy customer accounts by proactively resolving payment issues and ensuring high data quality. Your work will support strong cash flow, accurate reporting, and compliant financial processes. HowYou’llMake an Impact: Incoming / Outgoing Calls: Proactively chase for payments through phone calls. Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts. Payment Processing: Chase for remit for payments received and provide copy documents. Write Off Requests: Initiate write-off requests following approval policy. Query Identification and Escalation: Identify, resolve and escalate queries as necessary. Cash Account Clearance: Support clearing cash accounts by transferring funds as needed. Credit Notes: Request credit notes and coordinate with billing resources. Refund Overpayments: Manage refunds for overpayments and credit balances. System and Data Quality: Maintain high standards of system operation and data quality. Reporting: Produce reports as required and provide collection-related reporting. Forecasting: Provide forecasts and reporting. Account Troubleshooting: Troubleshoot and resolve account issues driving payment delays. Compliance: Actively support and manage controls and compliance with SOX defined processes. Process Improvement. Qualifications: Educational Background: Degree in finance, accounting, business, or a related field. Language Skills: Fluent Italian and very good knowledge of English Technical Skills: Experience with Microsoft Office (Word, Outlook, Excel, Access), proficiency with enterprise technologies such SAP, SAP FSCM as well as ideally experience with integrated CBC Software Solutions Experience: Min 1 year of: credit/collections experience, process migration and centralization experience, customer service experience related to large corporate customers as well as with high-volume and multi-platform environments. Financial Analysis: Proficient in analysing financial data. Risk Management: Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks Organizational Skills: Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Communication Skills: Effective oral and written communication skills. Initiative and Independence: Demonstrated initiative and ability to work independently. Detail-Oriented: Self-motivated and both detail and process-oriented. Analytical Skills: Proven analytical and problem-solving skills. Experience in Shared Services: Experience working in a shared services environment. What’sin it For You: Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards). Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home) Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds. Collaborative Environment: Strong teamwork and diverse interactions. Development Opportunities: Personalized plans with rapid progression Versatile Career Paths: Professional growth supported by active committee for different career levels. Supportive Culture: High employee satisfaction and responsive feedback. Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning. Relocation Support: Assistance for international candidates and candidates living outside of Krakow. Social events such as family events and charity auctions. Comfortable working environment (Library, relaxation area, casual dress code). Parking space for cars and bikes. About Ecolab: At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at ournearly threemillion customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed toeliminatingunnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. Ecolab’s commitment to diversity,equityand inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and dowhat’sright. Apply today and join one of the most ethical companies with over a hundred years of history. Join Ecolab and help us protectwhat’svital. #li-eu