Transaction Review Specialist at ecoATM Gazelle in San Diego, CA

Summary: ecoATM Gazelle is a technology company focused on device re-commerce and environmental sustainability. The Transaction Review Specialist will ensure that approved consumer transactions are accurately documented and meet required criteria, while also reviewing transaction data for accuracy and potential fraud. Responsibilities: - Data entry and editing - Review daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approval - Generate reports for various law enforcement jurisdictions using local database, pdf process, or online forms - Review online documentation for potential fraudulent, utilizing provided tools to determine verification of information - Running weekly reports for law enforcement dissemination - Online article tracking for identified state jurisdictions - Review reports and flag suspicious activity; provide verification and communication of identified activity - Provide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experience - Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification) - Perform timely and accurate verifications, as requested - Review real-time devices and accurately detect device condition (PGV) Required Qualifications: - High School Diploma/GED or 1+ year experience in retail or fast-paced environment, to include 6+ months of data entry/verification experience required - Strong attention to detail and efficiency - Ability to handle multiple tasks, ensuring timely completion - Must be self-motivated, resourceful - Proven ability to work autonomously - Proficient in data entry - Able to navigate through databases - Basic knowledge of MS Office (Word, Excel, Access, Outlook) - Effective oral and written communication skills - Proven ability to work both independently and as part of a team - Timely attendance - Able to work a flexible schedule, including evenings and weekends Preferred Qualifications: - Experience in a call center-type environment a plus Required Skills: Data entry, Database navigation, ID verification, Fraud detection, Report generation, MS Office, Effective oral, work as part of a team Benefits: Short-term and long-term incentives based on individual and company performance