Staff Accountant at eClerx in Muntinlupa, Metro Manila, Philippines

The Accounts Receivable (AR) Specialist plays a critical role in managing and optimizing receivables for key customer accounts. More than simple processing, this role requires analytical curiosity, persistence, and cross-functional collaboration to resolve complex financial issues and protect company profitability. This position reports directly to the AR Manager and interfaces closely with Logistics, Distribution, Customer Service, Sales, AP, and other internal/external stakeholders.

Essential Functions and Responsibilities:

• Analyze and apply bank receipts to the AR ledger in a timely and accurate manner, ensuring clean reconciliations and visibility across systems.
• Own collections for past-due invoices and disputes, proactively identifying patterns and aging trends that may indicate underlying issues.
• Investigate chargebacks and deductions, triangulating data from customer portals, internal systems, and backup documentation to validate and resolve disputes efficiently.
• Communicate cross-functionally to understand operational drivers behind payment issues and recommend corrective actions to business partners.
• Perform root cause analysis on recurring disputes or delays; escalate process issues, flag anomalies, and suggest workflow improvements.
• Compile documentation for invalid deductions and build evidence-based claims to recover outstanding amounts.
• Monitor aging schedules and ensure no unresolved deductions exceed 120 days, using prioritization tools and automated alerts where applicable.
• Assist in preparing and using data-driven reports and dashboards, using tools like Excel (Pivot Tables, VLOOKUPs), Power BI, and SharePoint to visualize trends and drive accountability.
• Support continuous improvement by maintaining and enhancing SOPs for all major AR processes.
• Contribute to a collaborative and performance-driven team culture in alignment with the company's values.

Qualifications

• Bachelor’s degree in accounting**, Finance, or Business.**
• Minimum 1 year of experience in AR, collections, chargeback analysis, or deduction management — manufacturing industry experience preferred.
• Critical thinker with a sharp eye for patterns, inconsistencies, and root causes in financial data.
• Strong problem-solving skills and the ability to translate raw data into actionable insights.
• Fluent in Excel (VLOOKUPs, pivot tables), Outlook, Word, Power BI, and SharePoint.
• SAP experience preferred.
• Strong communication skills (written and verbal) and an ability to work effectively with both internal teams and external partners.
• Self-starter with a continuous improvement mindset, able to work independently and adapt in a dynamic environment.
• Willingness to support urgent needs on occasional evenings or weekends.
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes.

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.