Sr. Operations Manager at eClerx · Muntinlupa

The Senior Process Manager – Finance & Accounting Operations (FAO) is a strategic leadership role responsible for overseeing end-to-end delivery, process excellence, and operational performance across assigned finance and accounting programs. This leader ensures consistent, high-quality service delivery aligned with client expectations, while driving continuous improvement, compliance, and productivity across teams.

The SPM partners closely with clients, functional leaders, and internal support teams to transform operations, strengthen governance, and deliver sustainable business outcomes within the FAO cluster.

Key Responsibilities:

Operational Leadership & Delivery Excellence

• Lead the day-to-day management of Finance & Accounting operations (e.g., P2P, O2C, R2R, FP&A, ICFR compliance), ensuring consistent achievement of SLAs, KPIs, and quality standards.
• Develop and execute operational strategies that align with client objectives, organizational goals, and process optimization initiatives.
• Ensure seamless coordination across functions such as transitions, quality, training, and automation to enable operational scalability and service consistency.
• Anticipate business and client needs, and proactively recommend solutions to improve cost efficiency, turnaround time, and control effectiveness.

Client & Stakeholder Management

• Serve as the primary operations point of contact for key client stakeholders, ensuring strategic alignment, issue resolution, and partnership growth.
• Lead governance and performance review sessions with clients, presenting data-driven insights and improvement plans.
• Build trusted relationships with clients by demonstrating operational transparency, domain expertise, and business acumen.

People Leadership & Performance Management

• Lead and develop a team of Process Managers and Assistant Managers, ensuring high engagement, capability building, and career development.
• Set clear performance objectives, monitor results, and drive accountability through regular coaching and performance reviews.
• Foster a culture of collaboration, operational discipline, and continuous learning within the team.

Process Excellence & Transformation

• Drive continuous improvement and transformation initiatives leveraging Lean, Six Sigma, and automation methodologies.
• Identify and implement process standardization and digital enablement opportunities to improve efficiency and control.
• Partner with the Operations Head and Transformation teams to design, test, and roll out automation or analytics solutions.

Governance, Risk & Compliance

• Ensure compliance with client controls, company policies, and relevant statutory and regulatory requirements.
• Oversee audit preparedness and remediation activities for the assigned accounts.
• Maintain strong internal control processes aligned with ICFR and SOX standards where applicable.

Qualifications:

• Education: Bachelor’s Degree in Accounting, Finance, Business Management, or related field (CPA or MBA preferred).
• Experience: Minimum 10 years of progressive experience in Finance & Accounting Operations, with at least 5 years in a senior leadership or process management role within a shared services or BPO environment.
• Functional Expertise:
  • Deep understanding of end-to-end F&A processes (P2P, O2C, R2R, FP&A).
  • Strong grasp of accounting principles, financial controls, and reporting standards.
  • Experience in driving process automation, transformation, and digital enablement in finance operations.
• Leadership: Proven track record of leading large teams, managing multiple clients or business units, and developing high-potential talent.
• Client Management: Excellent stakeholder management and executive communication skills with experience in global client engagement.
• Analytical Mindset: Strong problem-solving and analytical capabilities with data-driven decision-making.
• Tools & Systems: Proficient in ERP systems (SAP, Oracle, D365, Netsuite) and F&A automation or workflow tools.
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa (hybrid setup).

Key Attributes:

• Strategic thinker with strong financial acumen and operational discipline.
• Results-oriented, with a bias for action and continuous improvement.
• Confident communicator capable of influencing senior stakeholders.
• Passionate about building capable teams and delivering operational excellence.

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.