Senior Process Manager at eClerx in Coimbatore, Tamil Nadu, IN

As part of our IB Operations team, you will be working with our client partners to improve processes and controls that build capacity and scale. Support us to monitor and capture the overall data and its status from various global functional teams across our clients.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems.

IB Operations- Senior Process Manager- Responsibilities

• Take leadership role independently managing back office operations
• Client Management – establish self as a valued partner and work closely to achieve goals defined
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
• Help knowledge management endeavor by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed
• Responsible for Business continuity, transformation and various audits

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
• 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of Investment Banking Operations.
• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
• Proven track record of managing complex Operations.
• Ability to meet client expectations with respect to SLAs, KPI and KRIs.
• Delivery of productivity gains and identify and implement process improvements.
• Possess strategic perspective, business acumen, action orientation and drive for results.
• Ability to present and lead client meetings with senior internal and external stakeholders.
• Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
• Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
• Should be good with logical and quantitative abilities.

Preferred Qualifications-

• Ability to manage and complete specific tasks with minimal direction
• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
• Willingness to continuously learn, upgrade skills and stay relevant to business demands
• Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.