Billing QA/QC at eClerx in Philippines, Philippines

The Billing QA/QC is responsible for ensuring accuracy, consistency, and compliance in all client billing activities. This role involves reviewing invoices, validating billing data, identifying errors, and recommending process improvements. The ideal candidate combines strong analytical skills, attention to detail, and a solid understanding of financial and billing processes within a shared services or multinational environment.

Key Responsibilities

• Review and validate billing transactions to ensure accuracy and compliance with client contracts and company policies.
• Perform quality checks on invoices, credit memos, and billing adjustments prior to submission.
• Identify discrepancies, root causes, and trends in billing errors; recommend corrective actions.
• Collaborate with Billing Specialists, Finance, and Operations teams to resolve inconsistencies and improve billing accuracy.
• Develop and maintain billing quality control reports and dashboards.
• Support internal and external audits by providing complete and accurate documentation.
• Monitor adherence to billing procedures, internal controls, and financial reporting standards.
• Participate in process improvement initiatives to enhance billing quality and efficiency.
• Ensure compliance with US Financial Reporting Standards (US GAAP) and internal audit requirements.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of experience in billing, quality assurance, or financial analysis, preferably in a BPO, shared services, or multinational setting.
• Strong understanding of billing processes, revenue recognition, and financial controls.
• Proficient in Microsoft Excel and familiar with ERP or billing systems (e.g., SAP, Oracle, NetSuite).
• Excellent analytical, investigative, and problem-solving skills.
• Strong attention to detail and commitment to data accuracy.
• Effective communication and collaboration skills across functions.

Preferred Skills

• Experience working with US clients or exposure to global billing standards.
• Familiarity with automation tools, data analytics, or quality audit frameworks.
• Background in financial reporting or process improvement projects.

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.