Wireless Customer Service Representative -… at EchoStar… · Chandler

Summary: EchoStar Corporation reimagines connectivity through brands including Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. The Wireless Customer Service Representative will support Boost Mobile customers by resolving inquiries, troubleshooting wireless products and devices, promoting services, and identifying opportunities to improve customer service and efficiency.

Responsibilities:
- Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

Required Qualifications:
- High school diploma or GED required
- Ability to work full-time on-site
- Flexible to work shifts which can include evenings, weekends, or holidays
- Smartphone or device with active network connection
- Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Benefits: Full-time paid training, Opportunity to promote two levels within your first year, Time off, Medical, Dental, Vision, and Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program, Tuition Reimbursement, Complimentary DISH TV ($114.99/month), Discounts on Sling TV ($5/month), Boost Mobile plan discounts starting at $15/month, Earn an additional $2/hr for shifts after 6 PM and on weekends