Electrical Supervisor at Echo House Ltd in Surbiton, Surrey

Electrical Supervisor

Location: Surbiton, Surrey

Scope of the Role:

Collaborative. Positive. Respectful. Organised. Exceptional People Skills.

The Echo Group is a creative and service led organisation leading the industry of luxury retail display, digital content creation and experiential site delivery.

The role of the Floor Produciton Manager (Unit 2) is to oversee the smooth flow of works through the production line, ensuring all works safely make their deadline whilst meeting Echo’s high standards in quality and longevity.

The Electrical Supervisor is responsible for leading and delivering all electrical aspects of retail activations, experiential installations, pop-up environments, window displays, exhibitions, and bespoke retail fixtures.

The role combines hands-on electrical installation with team leadership, ensuring all 240V and low-voltage systems are designed, assembled, tested, installed, and maintained safely and efficiently. The successful candidate will manage a small team of electricians and technicians while working closely with Project Managers, Technical Designers, Fabricators, and Site Installation Teams to ensure high-quality project delivery.

The position requires a strong understanding of temporary electrical installations, retail display systems, LED lighting, control systems, power distribution, and relevant electrical regulations.

The nature of our industry is that working ad hoc additional hours, or out of normal working hours, can be expected as a normal function of this role. Paid overtime, or time in lieu, is not provided for this. The leadership team of Echo House remain committed to limiting the extent and potential impact of this, for all individuals at Echo.

Echo is a fast-paced, and often highly pressured, design and production house working within one of the most demanding and rewarding creative industries in the world. Positivity is key in everything we do. Whether you’re collaborating with colleagues, communicating with clients or focusing on the task at hand, our approach is to always remain constructive. Flexibility, responsiveness and a cool calm head are essential in maintaining effective and efficient work delivery as circumstances change and evolve rapidly. Respecting each other’s contribution is essential as we believe every individual has something to offer, and the key to being successful at Echo is an ability and willingness to collaborate and deliver results.

Key Responsibilities

Leadership & Team Management

• Manage, mentor, and develop a small team of electrical technicians and installers.
• Allocate workload and resources across multiple projects.
• Ensure safe working practices are followed at all times.
• Conduct toolbox talks and safety briefings.
• Monitor productivity, quality standards, and project deadlines.
• Support recruitment, training, and performance development of team members.

Electrical Production & Installation

• Build, wire, test, and commission retail activation installations and display systems.
• Install and maintain temporary and permanent 240V electrical systems.
• Assemble and test low-voltage systems including:
  • LED lighting
  • RGB LED systems
  • DMX controls
  • Power supplies and transformers
  • Interactive display electronics
  • Motion sensors
  • Retail activation technologies
• Perform fault finding and diagnostics during production and on-site installations inc PAT testing.
• Produce safe and efficient cable routing solutions.
• Support workshop manufacture and site installations across the UK and internationally when required.

Compliance & Safety

• Ensure all work complies with:
  • BS 7671 IET Wiring Regulations
  • Electricity at Work Regulations
  • Health & Safety at Work Act
  • Company Health & Safety procedures
• Carry out electrical testing and inspection.
• Maintain testing equipment and certification records.
• Prepare risk assessments and method statements (RAMS).
• Ensure electrical installations are fully documented and signed off.

Technical Support

• Work alongside Technical Design teams to develop practical installation solutions.
• Review technical drawings and schematics.
• Advise on power requirements and electrical specifications.
• Recommend materials, components, and installation methods.
• Support prototype development and proof-of-concept projects.

Project Delivery

• Assist project teams with planning electrical requirements.
• Order and manage electrical consumables and equipment.
• Track project progress against programme deadlines.
• Support installation teams during critical project milestones, also attending installations when required
• Troubleshoot issues on-site and propose effective solutions under tight deadlines.

Key Skills & Experience

Essential

• Qualified Electrician (NVQ Level 3 or equivalent).
• 18th Edition Wiring Regulations.
• Experience with 240V mains electrical installations.
• Strong understanding of low-voltage electrical systems.
• Previous experience leading a small electrical team.
• Proven experience within one or more of:
  • Retail fit-out
  • Shopfitting
  • Exhibition builds
  • Live events
  • Experiential activations
  • Display production
• Electrical fault-finding expertise.
• Ability to interpret technical drawings and schematics.
• Full UK driving licence.

Desirable

• Inspection & Testing qualification (2391 or equivalent).
• IPAF certification.
• PASMA certification.
• ECS Gold Card.
• Experience with DMX lighting systems.
• Experience with interactive technologies and automation systems.
• Experience working on luxury retail and brand activation projects.

Personal Attributes

• Strong leadership and organisational skills.
• Hands-on approach with a willingness to work alongside the team.
• Excellent problem-solving capability.
• Calm under pressure and deadline-focused.
• Strong attention to detail.
• Flexible and adaptable in a fast-paced production environment.
• Positive attitude with a commitment to quality and safety.

Performance Measures

Success in the role will be measured against:

• Electrical safety compliance.
• Project completion on time and within budget.
• Installation quality standards.
• Team productivity and development.
• Reduction of electrical defects and rework.
• Effective management of project resources.
• Positive client and project team feedback.

Typical Projects

• Luxury retail window displays.
• Experiential brand activations.
• Pop-up stores.
• Exhibition stands.
• Digital retail experiences.
• Immersive environments.
• Product launch installations.
• LED illuminated displays and fixtures.
• Permanent shop fit

OUR GUIDING PRINCIPLES:

• Embrace Being Uncomfortable – The greatest learning moments occur when outside of your comfort zone.
• Be Quick Don’t Hurry – provide agile service without compromising quality of work.
• Constantly Curious and Open to the New – Immerse into experiences and think outside the norm.
• All Hands on Deck, Always – No matter the nature of the job, we get it done together.
• Truth in Words and Actions – Take ownership and accountability.
• Culture in Action – Shut down conversations that are detrimental to other individuals. Look to surround yourself with colleagues that talk about visions and ideas, not other people.

Equality and Diversity:

We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you observe and adhere to this policy at all times.

www.echo-house.co.uk/company-policies