Customer Success Manager at ECFX in Remote

Role Overview

The Customer Success Manager is responsible for ensuring clients achieve maximum value from ECFX’s products and services. This role blends client relationship management, technical support, and proactive problem-solving to drive customer satisfaction and retention.

Serve as a trusted partner to clients by proactively monitoring system performance, identifying and resolving issues, and driving seamless adoption and long-term success.

Key Responsibilities

·      Proactively monitor clients’ court notice processing queues to identify, assess, and resolve errors

·      Build and maintain strong, long-term client relationships as an extension of their team

·      Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency

·      Develop deep expertise in ECFX products to deliver effective technical support and guidance

·      Assist with onboarding and implementation of new clients, particularly on technical configuration and setup

·      Partner with internal teams to escalate and resolve product issues efficiently

·      Plan and deliver client training to drive adoption and self-sufficiency

·      Communicate clearly with clients regarding system performance, issues, and resolutions

Support ongoing client success by identifying opportunities to improve usage and outcomes