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Video Analyst I (For Pooling) at ECAM · Pasig
Skills
Job Description
ECAM is looking for talented individuals like you! Be the next Video Analyst I.
As our Video Analyst, you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
- Check Emails/Voicemails
- Respond to Emails/Phone Calls
- Gather details for incidents
- Enter incidents onto Queue Systems (Airtable/Stealth Hub)
- Process non-complex incidents (Worker Hours, For Reviews, Talk Downs, Open Gate, Last Worker, Video Requests)
- Update AE/AC/Clients
- Inform other departments of issues related to cameras/recordings
- Send final investigation details to AE/AC/QA/Client
Job Requirements:
Ability to maintain the highest level of confidentiality
Is familiar with working the third shift as this department is 24/7
Amenable to working in the office as this is a work-on-site setup for select locations
Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
Ability to work closely with others
Computer literate and excellent knowledge of video software
Ability to follow written and oral instructions
Adequate spelling and grammatical skills
Ability to learn new software and procedures quickly
Ability to compose detailed incident reports
Ability to manage time and to multitask in a fast-paced environment
Ability to communicate with clients, Stealth staff, and law enforcement
Self-motivated
Must be able to pass a background check
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a customer service or related role preferred
- Proficiency in Microsoft Outlook required
- Video editing experience preferred
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.