Monitoring Specialist - Apprentice at ECAM · Pasig

ECAM is looking for talented individuals like you! Be the next Monitoring Specialist.

The Monitoring Specialist is an End-to-End expert from the detection piece and the primary decision-maker for verified incidents, ensuring accurate response, effective communication, and timely resolution of security events. This role requires accurate event verification, timely escalation, and clear documentation in accordance with client-specific procedures and service level expectations. The goal is to make sure that the customer value is maintained by securing and deterring any possible crimes across all properties.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

• Monitor and process end to end event-based alarms concurrently.

• Review video clips, conduct manual patrols, and site checks.

• Analyze and validate processed alarms accurately in a timely manner to ensure immediate action.

• Identify false alarms vs. actionable alarms based on established monitoring protocols.

• Communicate clearly and professionally with clients, property owners, security personnel, and applicable authorities (e.g., police, emergency responders) regarding active and resolved incidents.

• Receive and manage inbound calls and emails from clients and authorities related to reported events or properties.

• Provide accurate, concise, and information to all stakeholders during high-pressure or time-sensitive situations.

• Accurately document all actions taken, communications made, and outcomes. Strictly follow internal procedures, client protocols, and escalation guidelines when handling incidents.

• High attention to detail under pressure.

• Ability to remain calm during high-severity incidents.

• Document and tag outcomes clearly and accurately.

• Actively manage alarm queues to prevent backlog and ensure that SLAs are met.

• Identify and report camera offline, latency, video loss, misconfigured alarms, and camera maintenance.

• Escalate recurring technical issues with sufficient detail for troubleshooting.

• Ensure all alarm handling complies with client SOPs and monitoring standards.

• Demonstrate consistent attendance and shift readiness.

• Perform ad-hoc duties as required, including monitoring client sites, based on business needs.

Qualifications:

• Possess a Bachelor's/ College Degree.
• Fresh graduates are welcome to apply.
• Career shifters are welcome to apply.
• Experience in Security/ Armed Forces/ Protective Services, Video Surveillance Monitoring or equivalent is a plus but not required.
• Experience in determining the severity of threats and escalating as necessary.
• Experience in efficiently navigating through various systems and tools.
• Experience in determining the severity of threats and escalating as necessary.
• Experience in maintaining detailed incident logs and providing information for investigations.
• Experience in handling difficult or upset customers with professionalism.
• Excellent verbal and written communication skills.
• Knowledgeable in Microsoft Office suite including Word and Excel, Outlook email, etc.
• Required language(s): English.

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.