Content Moderator (For Pooling) at ECAM · Pasig

ECAM is looking for talented individuals like you!

You must have an eye for detail and a passion for customer service.

ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

• Check Emails for assignments
• Work Monitoring incidents based upon location
• Respond to any necessary emails
• Gather details for requests during your assigned email hour
• Answer all calls during your assigned phone hour
• Enter requests into Queue Systems (Airtable/Stealth Hub)
• Review, download, and send assigned requests
• Communicate with Account Executive/Customer Success Manager/Clients when necessary
• Inform IT of issues related to cameras/recordings by creating tickets when necessary
• Send final investigation details to Client

Job Requirements:

• Ability to maintain the highest level of confidentiality

• Is familiar with working the third shift as this department is 24/7

• Amenable to working in the office as this is a work-on-site setup for select locations

• Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.

• Ability to work closely with others

• Computer literate and excellent knowledge of video software

• Ability to follow written and oral instructions

• Adequate spelling and grammatical skills

• Ability to learn new software and procedures quickly

• Ability to compose detailed incident reports

• Ability to manage time and to multitask in a fast-paced environment

• Ability to communicate with clients, Stealth staff, and law enforcement

• Self-motivated

• Must be able to pass a background check

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a customer service or related role preferred
• Proficiency in Microsoft Outlook required
• Video editing experience preferred

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.