Customer Training Services Intern at EBSCO… · Remote

Summary: EBSCO Information Services is a leader in providing optimized research experiences and is looking for a Customer Training Services Intern. The intern will support the Customer Training Services Team by assisting with training initiatives and managing projects to ensure customers gain the necessary knowledge to utilize EBSCO products effectively. Responsibilities: - Assist with the support of EBSCO Academy, EBSCO’s customer learning management system, including managing content and helping with data migration and cleanup - Work with Training Specialists on high priority customer projects; assisting with project plan development and maintenance, gathering data through various EBSCO systems, and updating tools and collateral to meet customer needs - Learn proprietary and standard tools (e.g., Microsoft 365, Tableau, NetCRM, monday.com, etc.) to assist with team projects - Manage other projects, as assigned by manager Required Qualifications: - Pursuing a Bachelor's degree in information science, project management, or a similar program, graduating in December 2026 or later - Excellent written and verbal communication skills - Excellent organizational skills and attention to detail - Technical acumen - for assisting in the administration of data migration and clean-up Preferred Qualifications: - Experience in project management and working with project management tools - Experience using or working with a learning management system (LMS) - Experience using or working within a Microsoft 365 Enterprise environment (Example: SharePoint, Teams, etc.) - Library industry experience Required Skills: Learning Management System (LMS), Microsoft 365 Enterprise, Data Migration, Library Industry Knowledge, Project Management Benefits: Dedicated intern orientation programming, Experience the benefits of joining a cohort, Participate in enrichment events with fellow interns across the company