Field Clinical Engineer - East at EBR Systems in Boston, MA

Description

About EBR Systems

At EBR Systems, we're not imagining the future of cardiac care. We're building it. We are the team behind the world's first FDA-approved leadless left ventricular endocardial pacing device for heart failure. It's a breakthrough that's redefining what's possible, and it's just the beginning.

Based in Silicon Valley, we're advancing the WiSE System, a first-of-its-kind device in cardiac rhythm management. Your work here has a direct line to patients whose lives depend on what we build. We hire people who want to solve hard problems and who care about getting it right.

We invest in our people as much as our technology. Expect a collaborative, transparent culture, real career growth in a fast-moving startup, competitive compensation, equity, comprehensive benefits, and generous PTO.

If you want your work to matter, EBR is where you belong.

SUMMARY OF THE POSITION:

The Field Clinical Engineer (FCE) plays a critical role in supporting EBR Systems’ clinical research programs in the field. This role provides technical, clinical, and educational support to physicians and research staff during study visits in ongoing clinical studies. The FCE serves as a clinical interface between the company and medical community, ensuring adherence to study protocols, supporting high-quality data collection, and advancing patient safety and outcomes.

This is a remote field-based position within an assigned U.S. region. Candidates must reside within the assigned territory, preferably in Boston, Baltimore/D.C, Chicago, New York or Philadelphia areas, and live within one hour of a major commercial airport.

Essential duties and responsibilities include, but are not limited to, the following:

• Support all aspects of clinical study execution, including recruitment, site start-up, enrollment, and follow-up visits at assigned sites.
• Provide hands-on clinical, technical, and educational support at study sites to ensure protocol adherence and high-quality data collection.
• Serve as the field subject matter expert on the WiSE System, training and educating physicians, coordinators, and staff on device use and study procedures.
• Works independently, applying best practices to build and refine processes that enhance site efficiency in study-related activities, while continually seeking opportunities for improvement.
• Troubleshoot procedural or device-related issues and relay timely feedback to internal teams.
• Develop and refine processes that improve site efficiency and streamline study-related activities.
• Contribute to educational content, investigator meetings, and continuous improvement initiatives by sharing clinical insights and market feedback.
• Ensure compliance with clinical study protocols, Good Clinical Practice (GCP), and regulatory requirements.
• Build strong relationships with investigators and site staff, acting as a trusted liaison between clinical sites and EBR Systems’ clinical, regulatory, and R&D teams on site feedback and product insights.
• Provides engineering, education and clinical support in response to field inquiries on as-needed basis.
• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Support clinical monitoring and data collection activities at assigned sites.

Key Attributes for Success

• Operates with a high degree of independence and initiative; able to manage complex priorities with minimal supervision.
• Strong program management skills with the ability to organize, plan, and drive multiple site activities forward.
• Builds trust and credibility quickly with physicians, coordinators, and stakeholders.
• Highly motivated self-starter who thrives in dynamic environments with significant travel.
• Collaborative team player who communicates effectively across functions and fosters strong working relationships.

Other Duties and Responsibilities

• Mentorship / Training: Mentor and onboard new FCE team members to ensure consistent study support across regions.
• Cross-functional collaboration: Partner with Commercial, Clinical Operations, Data Management, Quality, and Regulatory teams to align site activities with broader study goals.
• Study documentation: Assist in the development, review, and maintenance of site manuals, training materials, and study tools.
• Site readiness: Participate in site initiation visits, mock implants, and readiness assessments.
• Data quality: Support efforts to improve data integrity, including query resolution and ensuring timely, accurate entry.
• Conference support: Represent the company at scientific meetings and congresses, supporting investigator presentations and educational sessions.
• Process improvement: Identify and escalate opportunities to streamline study processes or improve field support models.
• Metrics tracking: Contribute to site and program performance reporting by providing field-based insights on enrollment, compliance, and challenges.

Supervisory Responsibilities

• Provide mentorship and guidance to Field Clinical Engineers or contracted clinical support staff, ensuring consistent study coverage and adherence to best practices.
• May serve as regional lead, coordinating site coverage schedules and acting as the first point of escalation for study site-related issues.
• Partner closely with the commercial team to ensure aligned relationship management at clinical sites, balancing study execution with broader company objectives.
• Offer structured feedback to management on field team performance, site dynamics, and opportunities to improve study support models.

Education and Required Experience

• Bachelor’s degree in Engineering, Biomedical Sciences, Nursing, or a related field.
• Minimum 5 years of experience in cardiac rhythm management (CRM) or electrophysiology required.
• Strong knowledge of implantable cardiac devices and heart failure therapies.
• Minimum 2 years of experience in clinical research experience including coordinating multi-center trials with established technical expertise and knowledge.
• Experience in presenting, writing and teaching clinical and medical information
• Experience with group presentations and hands-on experience with Cardiac Rhythm Management products.
• Must be able to work effectively with internal groups such as Clinical Operations, Medical Affairs, Commercial, R&D, Quality, Regulatory, technical specialists, and external stakeholders to achieve assigned goals.
• Ensure compliance with clinical study protocol, and identifying areas of concern and escalating when appropriate.

Knowledge, Skills, and Abilities

• The role requires strong expertise in cardiac rhythm management and heart failure therapies to effectively support clinical research activities and optimize patient outcomes.
• Expertise in CRM and EP clinical procedures, including pacing and defibrillation systems.
• Ability to support complex clinical trials across multiple centers with high travel demands.
• Strong communication and interpersonal skills, with the ability to build trusted relationships with physicians and site staff.
• Proficiency in clinical data collection, protocol adherence, and troubleshooting.
• Demonstrated ability to work independently in high-pressure procedural environments.
• Excellent written and verbal communication skills, very strong interpersonal skills including proficiency in medical terminology
• Clinical Research experience in Medical Device
• Experience coordinating multi-center Cardiology trials
• Knowledge of Good Clinical Practices and trials, including feasibility IDE and post- market studies.
• Flexibility to travel frequently and adjust to dynamic schedules.

Physical Requirements:

• Ability to travel up to 75-85% domestically. Visits include clinical sites and centers.
• Required to stand, walk and sit; talk or hear; use hands to finger, handle or feel objects or controls; reach with hands and arms.
• Required to stoop, kneel, bend, crouch and lift up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
• Subject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels.

Salary Range

$130,000 - $180,000*

*Base pay is one part of your total compensation. The salary offered will depend on several factors, including, but not limited to your experience, knowledge, skills, location, internal equity, and market alignment. Addition compensation may include bonuses and equity, along with a comprehensive benefits package.

EBR Systems, Inc. is an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace.

EBR Systems, Inc. does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Please refrain from solicitations at this time.

About the Company

What if your work doesn't just support innovation—what if it changes lives?

We don't just create game-changing medical devices—we grow people. Patients come first in everything we do. You will be empowered to solve real problems and to do meaningful work that truly makes a difference.

If you are driven by purpose, excited by challenge, and ready to shape the future of cardiac technology, we want to hear from you. Visit us at https://www.ebrsystemsinc.com/ to learn more—and join us in our work Empowering Physicians, Powering Hearts.

EBR Systems, Inc. offers a great place to work as well as generous benefits and growth opportunities:

• Medical, dental, and vision insurance provided at no cost for employee-only coverage
• 401(k) matching plan
• Paid Time Off – starting at 3 weeks per year
• Competitive salary with opportunities for career growth
• Employee stock options
• Life & AD&D and long-term disability insurance
• Education assistance
• Voluntary commuter benefits and pet insurance
• Weekly company lunches and occasional happy hour events
• Meaningful work and much more!

Equal Opportunity Employer Veterans/Disabled