Operations Coordinator, Petroleum - Midland, TX at Eaton · Location…

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Job Description


Operations Coordinator, Petroleum - Midland, Texas

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Operations Coordinator to join our Caleb Brett team at our Midland, TX facility. This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award- winning leader in the ATIC Industry!

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Operations Coordinator is responsible for reviewing and accepting nominations from clients, writing job instructions for the inspection and lab teams, providing timely updates to clients throughout operations, invoicing jobs and building relationships with clients.

Salary & Benefits Information

Individual compensation packages are based on a variety of factors unique to each candidate including skillset, experience, qualifications, and other job-related duties.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
Shall be the single point of customer contact for business related to that particular branch office, area or region.
On receipt of a request for services, regardless of how the request is received, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties in order to seek solutions.
Act as decision maker and problem solver on any issues involving a specific customer’s job nominations or job assignments in that particular branch office, area, or region.
Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work. Be the local contact in interpreting any issues involving administration of the contract.
Additionally, advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
According to the business protocol of each location, act as single point of contact for designated clients for all instructions.
Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
Maintain a working geographic awareness of Intertek’s locations and capabilities.
Access the necessary personnel and services to complete the assignment for the customer.
Coordinate with corporate business development to derive an overall marketing plan for particular customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
Perform non-discretionary functions, including duties of a Dispatcher, and Branch Sales. These non-discretionary functions are not to exceed more than 25% of work time.
Perform annual performance appraisals in accordance with level of supervisory responsibility.