Sales & Marketing Coordinator - The Langham,… at Eaton DC · Remote

Summary: Langham Hospitality Group is a subsidiary of Great Eagle Holdings, operating a collection of luxury hotels including The Langham, Boston. The Sales & Marketing Coordinator will provide essential administrative support to the Sales & Marketing team, maintain relationships with clients, and assist in managing sales processes and proposals. Responsibilities: - To ensure the Sales & Marketing team is provided with accurate and effective administrative support and information to carry out the sales process - To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact - To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services - To maintain accurate system databases by updating client information when necessary - To assist Sales Team with input of inquiries, leads, activities in the Delphi system - To develop and utilize a working knowledge of accounts and territories in which they are operated by the account managers, assisting with the development of and preparing proposals as required - Training of new staff on operating procedures and standards within software operating systems - To provide account management support when Sales Managers are out of the hotel including but not limited to: checking email, informing Sales Managers of any customer issues, and partnering with the Sales Managers regarding all related responsibilities - Prepare sales contracts, proposals as directed by Sales Team while adhering to deadlines - Load leads and log responses in Lanyon, Cvent & Meeting Broker, as directed by Sales Team - Gain valuable experience by conducting site inspections of the hotel for clients when asked upon - To approach tasks orderly, completing work on time with great attention to detail - To maintain a high level of professionalism in dealings with customers - To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance - Routinely review office supplies inventories and ensure appropriate levels at all times - Additional responsibilities and/or special assignments may be required at the request of hotel management Required Qualifications: - Undergraduate degree in relevant discipline - Minimum 1 year of experience in one of the following fields: hotel sales (luxury market preferred), hotel revenue management, hotel operations - Sets high personal performance standards and ability to work in a fast paced environment - Excellent communication skills in both written and spoken English - Good interpersonal skills - Communicates openly and clearly, develops positive working relationships at all levels and manages conflict effectively - Adapts quickly and positively to new situations and continues to be productive in changing circumstances - Strong organizational skills - Ability to create, use and comprehend various sources of information, e.g. revenue reports, procedural documentation, sales presentations, etc - Prompt and systematic decision making skills requiring limited guidance - Digital dexterity, e.g. using computer keyboard, computer/software applications - Due to the cyclical nature of sales, work schedule may vary to reflect the business needs of the hotel/clients - Legally authorized to work in the United States Preferred Qualifications: - Experience with Delphi, Canva, SEP, IDeaS, Knowland, CVENT and other RFP platforms is preferred Required Skills: Hotel sales, Hotel revenue management, Hotel operations, Delphi, Canva, SEP, IDeaS, Knowland, CVENT, RFP platforms, Digital dexterity, Conflict management, Decision making