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Customer Care Representative - Remote US TP88482 -… at Eaton · Remote
Entry LevelRemoteRemote$15–$15/hr
Job Description
ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
*****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role is open to these locations only:
AL, FL, IA, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
Min
USD $15.00
As a Customer Care Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/video call/email/chat/and or social media to resolve their questions or concerns
Answer product and software-related questions
Provide and utilize articles to assist customers to their tax questions and calculations
Apply defined practices, procedures and policies to troubleshoot and resolve issues with product/software
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
#LI-Remote
*****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role is open to these locations only:
AL, FL, IA, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
Min
USD $15.00
As a Customer Care Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/video call/email/chat/and or social media to resolve their questions or concerns
Answer product and software-related questions
Provide and utilize articles to assist customers to their tax questions and calculations
Apply defined practices, procedures and policies to troubleshoot and resolve issues with product/software
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
#LI-Remote