Summer Internship | Strategy and Operations at Eastern… · Long…

Summary: Eastern Communications is a critical communications provider based in Long Island City, Queens, NY, and they are seeking a driven and analytical Summer Intern to join their Strategy & Operations team. In this role, you will contribute to real initiatives, engage directly with operational leaders, and help shape the systems and strategies that keep their network performing at its highest level. Responsibilities: - Synthesize operational data into clear, concise executive summaries and strategic briefs for senior leadership - Support the development of frameworks and tools to evaluate operational performance against industry benchmarks - Assist in building business cases for process improvements and strategic investments, particularly in onboarding AI tools - Partner with the Operations team to identify inefficiencies in current workflows and recommend data‑driven Help document standard operating procedures (SOPs) and assist in designing scalable operational processes - Help document standard operating procedures (SOPs) and assist in designing scalable operational processes - Track and report on key operational metrics, including network reliability, response times, and service delivery performance - Support cross‑functional initiatives aimed at improving coordination between field operations, engineering, and customer‑facing teams - Assist in planning and tracking high‑priority operational projects, including maintaining project timelines and status updates - Prepare materials for internal reviews, team meetings, and stakeholder presentations - Coordinate logistics and follow‑up actions across multiple teams to keep initiatives on track - Draft internal communications, reports, and presentations that clearly articulate strategy and operational updates - Support the preparation of materials for leadership reviews and all‑hands updates - Engage with stakeholders across departments to gather input and ensure alignment on operational priorities Required Qualifications: - Bachelor's degree (recently completed or in-progress) in Business Administration, Operations Management, or Engineering - Strong analytical and critical thinking skills with an ability to connect data to strategic narrative - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams) - Highly organized, self-motivated, and comfortable managing competing priorities Preferred Qualifications: - Leadership experience demonstrating initiative and professional maturity - Genuine interest in telecommunications, public safety communications, or critical infrastructure Required Skills: Data analysis, Strategic thinking Important Skills: Microsoft Office Suite Nice-to-Have Skills: Interest in telecommunications, Leadership experience Benefits: Paid holidays and sick days, Advancement opportunities, Company-provided uniforms and safety equipment, Safe, clean & friendly work environment