Service Associate I - Part Time 20 Hours… at Eastern Bank · Peabody

Summary: Eastern Bank is dedicated to supporting its employees and providing opportunities for growth. They are seeking a Service Associate I to perform duties as both a Customer Service Representative and Teller, focusing on achieving sales and service goals while ensuring operational compliance. Responsibilities: - Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized - Works toward achieving specific individual sales and service goals through the following activities: - Opens deposit accounts - Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) - Closes loans for customers for applicable business lines (i.e. consumer lending) - Makes referrals to other bank business lines and third-party partners - Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio - Responsible for operational compliance and adherence to policy - Handles daily account maintenance and other service issues as necessary - Understands and provides support in achieving quarterly sales - Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts - Cash checks for customers and non-customers according to bank policy - Process and properly record the sale of monetary instruments (i.e. official bank checks) - Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments - Process foreign currency purchases and sales - Process various types of loan payments and credit card cash advances - Relative to all duties, must adhere to all bank policies and procedures - Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other Required Qualifications: - High school diploma or equivalent required - Ability to work independently, multi-tasking in a fast-paced environment - Outgoing self-starter and technically literate - Basic business acumen and professionalism is a must - Ability to communicate information and ideas so others will understand - Ability to build relationships and strong alliances across the organization - Ability to quickly learn all details about the products and services offered by the bank - Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact - Ability to transport items weighing 15 pounds or more Preferred Qualifications: - 1-2 years of sales experience in a retail, financial services or hospitality environment preferred - Some banking experience (e.g., teller or otherwise) is a plus Required Skills: Sales, Cash Handling, Loan Processing, Account Maintenance, Operational Compliance, Monetary Instrument Processing, Foreign Currency Transactions Benefits: Eastern offers a robust benefits and retirement package., Medical, dental, vision, life and disability insurance, Retirement, Vacation, Tuition reimbursement