Senior Business Analyst at East West Bank in Pasadena, CA

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is seeking a hands-on Senior Business Analyst to lead the design and delivery of scalable, AI-enabled business solutions across the bank’s core domain capabilities, including Payments, Foreign Exchange, Commercial & Corporate Banking, and Digital Banking. This role owns requirements, process architecture, and outcome delivery – partnering across business, technology, risk, compliance, and operations in an agile, iterative model. The position sits within East West Bank’s Enterprise AI Strategy & Transformation organization and is central to the bank’s agenda of modernizing operational workflows, integrating systems, and accelerating responsible AI adoption.

Responsibilities

• Lead end-to-end business analysis and solution design across payments, FX, commercial banking, and digital channel workflows – spanning process, data, integration, and application layers.
• Translate ambiguous business needs into structured process models, use cases, user stories, functional specifications, and data flow maps that are engineering-ready and audit-traceable.
• Design AI-enabled business solutions – including intelligent automation, LLM-assisted workflows, and decision-support tools – with governance, explainability, and human-in-the-loop controls built in from inception.
• Drive rapid prototyping and iterative use case discovery with business stakeholders using low-code tools, wireframing platforms, and AI frameworks to validate concepts before full build commitment.
• Own integration and API-enabled workflow design across core banking systems, payment rails, FX engines, CRM, and digital channels, collaborating with enterprise architects and engineering leads.
• Lead agile ceremonies including sprint planning, backlog refinement, and outcome-based prioritization, ensuring requirements are delivery-ready and value-linked at all times.
• Identify and lead process automation opportunities across banking operations – including straight-through processing, exception handling, reconciliation, client onboarding, and reporting workflows.
• Embed risk, compliance, and audit controls into solution designs from inception, partnering with Risk, Compliance, Legal, and Audit as integral design partners.
• Define and track outcome-based KPIs, value realization benchmarks, and executive reporting for all transformation initiatives.
• Perform other duties as assigned.

Qualifications

• 8+ years of hands-on experience in process design, application and product design, or workflow transformation within financial services, with strong domain concentration in two or more of: Payments (SWIFT, ACH, RTP, FedNow), FX transaction lifecycle, Commercial or Corporate Banking, or Digital Banking platforms.
• Demonstrated experience designing AI-enabled business solutions – including intelligent automation, GenAI or LLM workflows, and decision-support systems – within enterprise or regulated financial services environments.
• Strong proficiency in structured business analysis methodologies: BPMN process modeling, use case design, user story development, functional specification writing, and data flow mapping.
• Proven agile delivery experience including sprint facilitation, backlog ownership, iterative prototyping, and outcome-based prioritization in cross-functional product or transformation team environments.
• API and integration literacy: able to design and document REST API-enabled workflow architectures, system integration patterns, and data exchange specifications in collaboration with engineering and architecture teams.
• Deep understanding of banking operational workflows, core banking systems, payment rails, FX transaction lifecycles, and digital banking platforms.
• Familiarity with enterprise banking technology vendors including FIS, Fiserv, Temenos, Thought Machine, or equivalent platforms preferred.
• Strong understanding of regulatory, risk, compliance, and audit expectations within financial services, with the ability to embed governance requirements into solution designs from the outset.
• Excellent executive communication and cross-functional stakeholder management skills; ability to present complex solution designs and delivery status clearly to C-suite audiences.
• Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, Finance, or related discipline required; MBA or advanced degree preferred.

Modern Tools, Technologies & Techniques

• Candidates are expected to bring working fluency across a modern, outcome-oriented delivery toolkit spanning the following areas.
• Analysis & Process Design: Lucidchart, Miro, or Visio for BPMN process modeling; Confluence for living documentation and requirements management; JIRA for agile backlog and sprint delivery tracking.
• Rapid Prototyping: Figma or Balsamiq for UI and UX wireframing; Retool or Appsmith for low-code functional prototype development; Miro or FigJam for collaborative design workshop facilitation.
• AI & GenAI Design: Microsoft Copilot Studio, Azure OpenAI, or AWS Bedrock for LLM-assisted workflow design; LangChain or LlamaIndex for RAG architecture pattern design; AI observability tools such as Arize or Fiddler to validate and monitor AI-enabled solutions.
• Integration & API Design: Postman or Swagger/OpenAPI for API specification and integration documentation; MuleSoft or Azure API Management for enterprise integration pattern design; Kafka or Azure Event Hub for event-driven, real-time payment workflow design.
• Data & Analytics: Snowflake, Databricks, or Azure Synapse for data platform literacy; Power BI or Tableau for operational dashboard design and KPI tracking; SQL proficiency for data validation and requirements verification.
• Agile Delivery: SAFe or Scrum delivery frameworks; Design Thinking facilitation for stakeholder discovery and problem framing; ProductBoard or Aha! for outcome-based roadmapping and initiative prioritization.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $130,000.00/Yr. - USD $225,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.