Product Leader - Dental Billing at eAssist… · American…

Product Leader - Dental Billing Position Overview At eAssist, we are committed to delivering innovative, customer-driven solutions that set the standard for remote dental billing and patient billing services for dental offices.  As a Product Leader, you'll be at the heart of this mission as the business owner for the business category driving the growth of the business category and developing products (tech enabled services) within the business category that meet market needs that align with our overall business objectives. This is an exciting opportunity to shape the future of our products and make a direct impact on our success. As the Product Leader for Dental Billing (DB), you will define and execute a clear product strategy that maximizes value for both customers and the business.  In addition, you will have the responsibility for guiding the development and lifecycle of products within the DB business category, ensuring they meet market needs and align with company goals. This will include developing and grooming  the product roadmap for the future of the business category (tech enabled services for DB) and leading the effort to achieve the annual business category P&L.  Key Responsibilities DB Business Category Owner • Own and lead the DB business category • Accountable for business category success  • Own the business category profit & loss (P&L); pro-actively analyze profitability, growth, and expenses; investigate unusual items and prepare monthly performance reports to management; work with finance to plan and report out on yearly and quarterly sales forecasts and profitability.  • Define and own business category objectives and key results (OKR) • Create the business category strategy & ensure strategy execution Market and Customer Insight • Conduct in-depth market analysis and gather customer feedback to identify opportunities, define target markets, and inform product strategies. • Understand customer pain points, needs, and the competitive landscape.  • Define buyer personas and develop a comprehensive understanding of customer journeys and experiences. Product Strategy Development • Develop and own the product roadmap, working cross-functionally to prioritize features and deliver on business goals. • Ensure product development is aligned with business goals and customer needs. • Lead the creation of clear product vision statements, value propositions, and positioning to differentiate from competitors. • Develop necessary software scopes that will allow the service to be better delivered and better supported by the Service Operations Team. • Scope product features and define the right tools that enhance service delivery and operational support provided by the Service Operations Team to provide a best in class service to clients. Cross-Functional Collaboration • Work closely with the engineering, design, marketing, and sales teams to ensure product features are delivered on time, within scope, and meet customer expectations. • Provide guidance on customer needs, feature prioritization, and product release plans. • Coordinate product launches, ensuring all teams are aligned and prepared for go-to-market success. Data-Driven Decision Making • Analyze market trends, customer feedback, and product performance data to continuously refine product strategy and improve outcomes. • Evaluate product success and drive optimization in both product and processes. Competitive and Market Intelligence • Stay informed on industry trends, emerging technologies, and competitive products, ensuring our product offerings remain innovative and differentiated. • Assess our current service offerings and compare that against competitors offering a similar service. • Develop and maintain competitive analysis and market intelligence to inform pricing, positioning, and go-to-market strategies. Customer Advocacy and Relationship Management • Serve as the voice of the customer within the organization, ensuring that product features and improvements are driven by customer needs and insights. • Develop and maintain strong relationships with key customers (internal and external), ensuring ongoing alignment with their needs. • Support the operations teams they provide services to eAssist customers. • Participate in special projects and perform other duties as needed. Qualifications • Previous experience with Revenue Cycle Management and product leadership/product management a plus • Experience with dental billing • Experience with forecasting and product P&L a plus • Experience with developing a product roadmap a plus • Assess our current service offerings and compare that against competitors offering a similar service. • Dental office experience of 1 yr a plus • Project coordinating of 1 yr or more a plus  • Strong understanding of product strategy, product life cycle management, and market positioning. • Excellent communication and interpersonal skills, with the ability to influence and align diverse teams and senior level leaders; interact and communicate effectively with senior management and key stakeholders. • Ability to synthesize complex customer and market data into clear, actionable insights and product strategies. • Expert planning and organizational skills and techniques. • Ability to plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility. • Expert independent decision making, analysis and problem solving skills. • Lead teams to achieve product goals and solve complex business issues in creative and effective ways. • Ability to exercise discretion and maintain a high level of confidentiality with sensitive and confidential situations and documentation. • Excellent written and verbal communication skills. • Must possess an enthusiasm for identifying and implementing process improvements. • Ability to develop and deliver high level presentations to senior management. • Computer skills, including the ability to utilize all G Suite apps such as Gmail, Google Sheets and Google Docs; competency with Google Sheets or Excel at an intermediate level. Preferred Education • Bachelor's degree a plus Compensation • $65,500-$74,500 base plus bonus.  eAssist is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.