Sr. Director, Client Success - Network… at Earlywarning · New York…

Sr. Director, Client Success - Network Management & Implementation - Digital Assets
Location: New York City
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Sr. Director, Network Management & Implementation – Digital Assets
Overall Purpose
The Sr. Director, Network Management & Implementation will lead network implementation, participant readiness, and operationalization for Early Warning's international payments and digital asset initiatives.

This role is responsible for translating product strategy into scalable implementation and operating models that enable financial institutions and network participants to successfully integrate, launch, and operate new payment capabilities. Working across Product Management, Engineering, Partnerships, Risk, Legal, Compliance, and Operations, this leader establishes the implementation framework, operational readiness model, and network management practices that support successful participant onboarding, launch, governance, and steady-state operations.

Essential Functions
Own implementation strategy, readiness planning, certification requirements, and coordinated launch execution for international payments and digital asset-enabled capabilities.
Establish scalable implementation models, operational readiness criteria, certification processes, and operating playbooks that enable successful participant onboarding and network launch in partnership with the Partnerships & Strategy organization.
Partner with Product Management, Engineering, Partnerships, Risk, Legal, Compliance, and Operations to ensure implementation requirements are incorporated throughout the product lifecycle.
Own the authoritative participant-readiness view across the program, providing executive visibility into onboarding status, implementation milestones, launch criteria, operational readiness, dependencies, implementation risks, and required product or operating model changes.
Establish and manage participant governance processes, including implementation reviews, readiness forums, service reviews, escalation mechanisms, and operational feedback loops that support successful participant launches and ongoing network operations.
Define standardized implementation methodologies, operational acceptance criteria, service levels, and transition processes supporting successful participant and corridor launches.
Assess market-specific operational requirements and implementation considerations supporting expansion into new payment corridors and markets.
Capture implementation insights and participant operational feedback to improve product capabilities, implementation standards, operating procedures, and future network readiness.
Lead post-launch stabilization activities and transition new capabilities into scalable, steady-state operations.
Build and develop a high-performing team responsible for implementation strategy, network readiness, and implementation excellence.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
Minimum Qualifications
Education and/or experience typically obtained through completion of a bachelor's degree in Business, Finance, Technology, Operations, or a related field.
Typically 15+ years of progressive experience in payments, product implementation, financial institution implementation, operations, client delivery, network management, or program leadership.
Demonstrated experience leading complex implementations involving banks, financial institutions, payment networks, fintechs, or regulated technology providers.
Proven experience developing implementation strategies, operating models, certification frameworks, and repeatable onboarding processes.
Demonstrated people leadership with experience building and leading high-performing implementation or operations teams.
Strong understanding of how Product, Engineering, Operations, Risk, Compliance, Legal, and commercial functions intersect throughout product implementation and launch.
Proven ability to influence senior stakeholders and drive execution across matrixed organizations.
Background and drug screen required.
Preferred Qualifications
Experience supporting international payments, cross-border payment networks, remittances, digital asset-enabled payment capabilities, stablecoins, tokenized deposits, or blockchain-enabled settlement.
Experience implementing payment products or network capabilities with large financial institutions.
Experience establishing participant certification, network operating models, service levels, or operational readiness frameworks.
Experience leading global implementations involving market-specific regulatory, operational, or technical requirements.
Physical Requirements
Early Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $188,000 - $235,000.
New York, NY/ San Francisco, CA in USD per year is: $226,000 - $282,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to check our Benefits page herefor the latest. Our team can share more during the interview process!
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.