Mortgage Processor at DynaGen Lending in Southfield, MI

About the role

The Mortgage Loan Processor plays a critical role in ensuring the smooth and efficient progression of a borrower’s loan application from submission to closing. This position serves as the primary liaison between loan officers, underwriters, and borrowers, gathering required documentation, verifying information, and ensuring compliance with company policies and regulatory guidelines.

What you'll do

• Act as the primary liaison between borrowers, processors, and underwriters after conditional approval is issued.
• Review underwriting conditions and clearly communicate documentation requirements to borrowers.
•  Collect, verify, and submit all necessary documents to help clear underwriting conditions in a timely manner.
•  Ensure all documentation aligns with investor and underwriting guidelines.
•  Proactively identify and resolve potential issues that may delay the loan closing process.
• Maintain frequent and professional communication with borrowers to provide updates and set expectations.
• Coordinate with third-party vendors (e.g., insurance agents, title companies, employers) to obtain required documents.
• Track condition status and follow up consistently to keep files moving forward toward clear-to-close.
• Document all borrower interactions and condition status updates.
• Support the loan team in maintaining high customer satisfaction and on-time closings.

Qualifications

• 1+ year of mortgage experience required (e.g., LOA, junior processor, call center rep, client coordinator, etc.).
• Familiarity with mortgage products including FHA, VA, and Conventional loans.
• Experience using LOS and CRM platforms.  Lodasoft or Salesforce would be a plus.
• Understanding of mortgage documentation, pre-qualification steps, and borrower intake.
• Excellent communication and customer service skills—both written and verbal.
• Strong attention to detail and the ability to manage multiple priorities in a deadline-driven environment.
• Must be comfortable in a high-call-volume, goal-oriented sales support environment.

What We Offer

• Competitive pay based on experience.
• Health, dental, and vision insurance after 90 days.
• 401(k) with company match.
• Opportunities for career growth in a rapidly expanding company.
• Supportive and collaborative work environment.