Técnico de Soporte en Sitio at DXC Technology · Bogotá

Técnico de Soporte en Sitio Location: COL - DC - BOGOTA Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. WHAT YOU’ WILL DO: this role your key responsibilities will be: Efectuar tareas de soporte a usuarios finales sobre microinformática, gestionar el ciclo de vida de los casos en Serviced Now, responder por el cumplimiento de los SLAs (Tiempos de atención comprometidos), generar y entregar informes de gestión en caso de ser requeridos. Atender los casos en los tiempos establecidos “SLAs” y cumpliendo con los requisitos de documentación y seguimiento de estos. Llevar el control de los activos de la sede, asegurar el correcto ciclo de asignación de los equipos, apoyar las áreas de ventas y los equipos de HH. Soportar y escalar incidentes asociados a redes, servidores y líneas de producción. WHO YOU ARE Qualifications: Contar con una formación relacionada con Tecnólogo – Ingeniero de sistemas Conocimientos en solución a incidentes en ambientes de microinformática (Office, VPNs, Antivirus BDs, etc), solución a problemas de red, manejo de herramienta de gestión ITMS (Service Now), donde tuvieran crear y/o recibir casos, documentar y cerrar. Mínimo 3 años de experiencia laboral en Soporte a usuarios y microinformática en empresas con más de 600 usuarios. Contar con los siguientes conocimientos Service Now Office 365. Windows Dispositivos móviles como Hand Held, celulares Conceptos de redes Conocimiento en impresoras multifuncionales VPNs, sistemas de seguridad como CyberArk Other Qualifications: Adaptabilidad & Flexibilidad. Iniciativa. Preocupación por el Orden y Calidad. Productividad. Comunicación & Empatía. Trabajo en Equipo. Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is availablehere.