Deskside Support Engineer - Edinburgh at DXC Technology · Edinburgh

Deskside Support Engineer - Edinburgh Location: GBR - ANY CITY Job Description: Deskside Support Engineer - Edinburgh Location: Onsite Edinburgh Your role We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients. You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast‑paced, highly regulated environment. In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware. What you’ll be doing Working on behalf of DXC Technology to deliver high‑quality Deskside Support services Providing a wide range of deskside support to end users in office environments Resolving incidents accurately and efficiently within agreed SLAs and targets Maintaining a strong commitment to service quality and excellent customer experience Taking ownership of tickets escalated from the Service Desk and other resolver teams Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively Building trusted relationships within the client environment Ensuring all activity is accurately documented in line with ITIL best practice Creating and maintaining Knowledge Base articles to support continuous improvement Working safely and securely, adhering to DXC health & safety training, policies, and procedures Following all IT Asset Management processes and controls Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages Carrying out ad‑hoc IT tasks with a positive, “can‑do” attitude Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams Continually learning new skills and processes to broaden your support capability What you’ll bring Essential skills and experience A strong willingness to learn and take on new challenges Excellent written and verbal communication skills Ability to work independently and collaboratively within small and global teams Experience in a Deskside / Desktop Support role Strong software and hardware troubleshooting skills Experience supporting Windows operating systems Experience supporting Microsoft Office and Office 365 Experience working in a regulated, ITIL‑based support environment using ticketing systems Good understanding of network infrastructure (switches, routers, access points, patching) Experience supporting server hardware, including racking and Hands & Eyes activities Printer hardware support experience Flexibility to support essential out‑of‑hours work when required About DXC Technology DXC Technology is the world’s leading independent, end‑to‑end IT services company, helping clients harness the power of innovation to thrive on change. Created through the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across more than 70 countries. Our technology independence, global talent and extensive partner network enable us to deliver next‑generation services and solutions across industries. DXC Technology is recognised globally for its commitment to corporate responsibility, innovation, and excellence in service delivery. Our Commitment to Inclusion DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive and accessible environment for everyone. We actively encourage applications from candidates with disabilities and from under‑represented groups. If you require any reasonable adjustments during the recruitment process or in the workplace, we will work with you to support your needs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.