Student Intern at Duravant in Waukesha, WI

Pyramid is seeking three (3) interns with flexible start dates available in the fall, spring, or summer semesters.
We currently have openings for:
Product Specialist Intern
Software Intern
IT Technician Intern
Product Specialist Intern POSITION SUMMARY:
The primary job function of the Product Specialist/Customer Support Intern will be to learn the Lightning Pick product suite.  As they gain knowledge from interaction with this set of products, they would be asked to participate in job functions that would enhance that knowledge and provide exposure to the types of activities that would be expected from a person who occupies this position in a full-time capacity.  Along with this primary function, an intern in this position would get the opportunity to participate in LP internal design discussions, planning sessions, and customer events that are held in the Waukesha facility.
JOB RESPONSIBILITIES:
Become proficient with Lightning Pick products
Assist with customer support calls
Maintain the LP customer support infrastructure

Update customer connection credentials
Update customer support environments
Document customer support instances
Following up with customers after support instance resolution
Write software support documentation
Host virtual (and possible in-person) customer training on specific LP product features
Office IT support and maintenance duties
Testing new product features
Additional duties as assigned
Software Intern POSITION SUMMARY:
The primary job function of the Software Intern will be the completion of one or more software projects.  A project may include a modification or addition to a portion of the Lightning Pick (LP) product suite, the creation of a software tool for internal LP use, or an addition to an existing customer’s LP system.  The completion of each project may require the software intern to explore, understand, and utilize unfamiliar tools, purchased products, or integrated components.  Along with this primary function, the software intern would get the opportunity to participate in LP internal design discussions, planning sessions, and customer events that are held in the Waukesha facility. The software intern would also be expected to learn the basic functionality and application of the Lightning Pick product suite.
JOB RESPONSIBILITIES:
Becoming proficient with Lightning Pick products
Learning and using Microsoft Visual Studio .NET
Testing and troubleshooting software
Designing software
Integrating software
Writing software in C++, and/or .NET
Documenting source code
Use and understanding of Microsoft SQL Server
Writing software documentation
Additional duties as assigned
IT Intern POSITION SUMMARY
Overview: IT Technicians work with Lightning Pick employees to assist with any IT-related issues and have Lightning Pick product competency to assist with customer support. An IT Technician in a full-time position will get assigned IT-related tasks such as: computer setup/help, software testing, and in-house equipment upkeep. Other duties include providing support to existing customers, assisting in product demonstrations, and new-customer software training. IT Technicians work directly with the rest of the Lightning Pick employees to help wherever needed.
Skillsets:
Technical Literacy
Product Knowledge
Communication
Critical Thinking
Qualifications
Product Specialist Intern QUALIFICATIONS:
Current enrollment in an associates or undergraduate degree program in a computer support specialist or related field at a recognized college or university
Strong desire to support customer in a fast-paced, sometimes stressful environment
High degree of proficiency with Microsoft Office 365, Outlook & other generally accepted computer standards
Ability to maintain confidentiality and be discrete while accompanying sensitive information
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills
Strong verbal and written communication skills
Ability to develop and maintain collaborative relationships with peers and colleagues, as well as, external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Self-motivated with critical attention to detail and deadline
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to read, write, and comprehend instructions, short correspondence, and memos
Must have current driver’s license
Ability and willingness to work overtime as necessary
Software Intern QUALIFICATIONS:
Current enrollment in an associates or undergraduate degree program in a computer science, computer developer, or computer engineering related field at a recognized college or university
High degree of proficiency with Microsoft Office 365, Outlook & other generally accepted computer standards
Ability to maintain confidentiality and be discrete while accompanying sensitive information
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills
Strong verbal and written communication skills
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail and deadlines
Solid understanding and application of mathematical concepts
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to read, write, and comprehend instructions, short correspondence, and memos
Strong desire to apply software in a fast-paced, sometimes stressful environment
Must have current driver’s license
Ability to work overtime as necessary
IT Intern QUALIFICATIONS:
Troubleshoot and fix computer hardware/software
Upgrade equipment
Learn about and test the Lightning Pick software
Assist with customer support calls