Fort Worth Call Center Representative at Dunham & Jones · Fort Worth

Responsibilities and duties:

• Managing incoming and outbound calls in a timely manner
• Following call center "scripts" when handling different topics
• Identifying client's needs, clarify information and obtain necessary information for further processing
• Assist with setting new client appointments
• Assist with processing payments
• This is not a remote position
• This is an hourly position

Qualifications and Requirements:

• Bilingual (English & Spanish) is required (non-bilingual applicants will not be considered)
• Previous experience in customer service role is a plus but not required
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree or equivalent