Enterprise Workday Administrator at Dungarvin in Raleigh, NC

Company Description

A LITTLE ABOUT US:

At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs.

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities.

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence.

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time. 

Join our nationwide family and let us help you achieve your unique goals and dreams.

WE OFFER:

• Compensation: Geographically based
• Work Environment: Remote within the state of North Carolina
• Team Culture: Collaborative, service-driven, and solutions-focused; we value accountability, flexibility, and continuous learning. Regular training with vendors and a dedicated training budget.
• Work Schedule: Standard hours are typically 8 AM – 5 PM CST with flexibility; occasional after-hours or weekend work may be required. Some travel is expected, such as attending the annual Workday Conference
• Retirement Plan: 401 K plan with up to 3% employer match after one year of service.
• Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave
• Insurance & Health: Medical, dental, and vision coverage (including dental for domestic partners), pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks: National Brand Discounts, Employee Referral Program, Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide.

Job Description

As our Enterprise Workday Administrator, you will be the driving force behind the success of our Workday platform. You’ll take full ownership of Workday, partnering closely with our implementation vendor, HR, Finance, and IS leadership to ensure a seamless launch and ongoing operational excellence. This is a highly visible, strategic role where your work will directly shape the way the organization leverages Workday for years to come.

WHAT YOU'LL DO:

Workday Ownership & Configuration

• Manage Workday tenant configuration, business processes, and system settings.
• Lead updates, releases, and system enhancements.
• Maintain documentation, configuration guides, and training materials.
• Evaluate and implement new Workday features to maximize organizational impact.

Troubleshooting & Tier 3 Support

• Serve as technical escalation point for complex Workday issues.
• Train and enable Tier 1 & Tier 2 support teams to resolve issues effectively.
• Manage ticket queues and resolve challenging system problems.

Change Management & Cross-Functional Leadership

• Lead Workday change control committee with HR, Finance, and IS stakeholders.
• Facilitate decisions for system changes and enhancements.
• Communicate updates, secure approvals, and implement changes, with organizational impact.
• Promote adoption and effective communication of Workday changes.
• Manage vendor relationships and third-party support to optimize system performance.

Qualifications

MUST HAVE:

• Education: Bachelor’s in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field with equivalent experience.
• Technical Skills: Proficient in troubleshooting, tier-3 support, report building, and system documentation.
• Workday Experience: 7+ years of hands-on Workday administration, including tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management.
• Technical Proficiency: Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting/analytics tools (Prism, calculated fields, dashboards).
• Professional Development: Willingness to pursue Workday certifications (training provided) and stay current on best practices.
• Work Authorization Requirement: Candidates must be legally authorized to work in the United States on a permanent basis. This position does not offer visa sponsorship now or in the future.

NICE TO HAVE:

• Enterprise Systems & Platforms: Experience managing integrations with third-party systems, Workday security management, identity and access management systems, and understanding of IT security best practices.
• Professional Certifications: Workday certifications (HCM, Finance, Security), additional Workday security or reporting certifications. CompTIA A+ Certification, or other IT certifications.
• Experience: Application administration, integrations/interface management, leading committees, supporting system implementations.

Additional Information

ADDITIONAL SKILLS CRITICAL FOR SUCCESS:

• Strategic Thinking & Process Improvement: Analyze processes and data to identify improvements, optimize workflows, and guide system design for long-term effectiveness.
• Technical & Analytical Expertise: Expert in system administration, process management, integrations, and reporting. Strong troubleshooting and problem-solving skills with knowledge of cybersecurity, data privacy, disaster recovery, and compliance. Able to support complex, multi-unit environments efficiently.
• Leadership & Change Management: Lead change committees, influence stakeholders, mentor support teams, and guide system updates, implementations, and enhancements with clear communication and organizational buy-in.
• Project Management & Execution: Plan and manage system upgrades and go-lives, juggling multiple priorities and deadlines while maintaining accurate documentation and high attention to detail.
• Communication & Interpersonal Skills: Translate technical concepts for non-technical users, present to internal audiences, and build strong relationships across HR, Finance, and IT.
• Adaptability & Learning Agility: Adjust quickly to system updates, process changes, and evolving organizational needs while embracing continuous learning and innovation.
• Customer Service & Team Orientation: Foster a collaborative, solutions-focused mindset and prioritize user satisfaction alongside organizational goals.

WHY YOU’LL LOVE THIS ROLE:

Take the lead in shaping our Workday platform and make a real impact! In this highly visible, strategic role, you’ll guide a smooth go-live, influence system design, and collaborate closely with HR, Finance, and IT leaders to drive meaningful organizational change. You’ll implement lasting improvements, support over 2,000 users across multiple business units, and manage integrations, reporting, and system security at scale. Grow as a recognized Workday expert while thriving within a supportive, solutions-focused team that values innovation, continuous learning, and professional growth.

IMPORTANT INFORMATION:

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Compass and Dungarvin are affirmative action and equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting.

#LI-JQ1

#LI Remote

#DDIJ

6/4/2026