Sales Enablement Specialist - Customer Success at DTN in Remote

Summary: DTN is a global data and technology company that helps operational leaders in critical industries make informed decisions. The Sales Enablement Specialist will support the execution and improvement of enablement programs for the Customer Success organization, focusing on training and resources that enhance performance in a SaaS environment. Responsibilities: - Support the execution of enablement programs, including onboarding, product launches, process changes, and skills development initiatives - Facilitate and support training sessions aligned to strategic enablement priorities - Create, organize, and maintain enablement assets such as playbooks, job aids, training materials, and process documentation - Partner with cross-functional stakeholders across Sales, Product Marketing, Product, and Revenue Operations to translate complex inputs into actionable resources - Ensure enablement content aligns with customer success processes, lifecycle stages, and revenue priorities - Maintain centralized knowledge resources (e.g., playbooks, documentation sites) to ensure content is current, accessible, and effective - Support communication and rollout of enablement initiatives, ensuring clarity on changes and expected application - Collect feedback from the field and contribute to continuous improvement of enablement materials and programs Required Qualifications: - Understanding of adult learning principles and how individuals apply knowledge in performance-driven environments - Familiarity with customer success processes and how enablement supports effectiveness across the customer journey - Experience creating or supporting training, enablement, or operational resources for revenue teams - Strong written and verbal communication skills, with the ability to simplify complex information into clear guidance - Strong organizational and project coordination skills, with the ability to manage multiple priorities and stakeholders - Curiosity and willingness to learn about SaaS products, customer success strategies, and revenue operations Preferred Qualifications: - Exposure to CRM systems, knowledge management platforms, or enablement tools (e.g., SharePoint, LMS, or similar) - Background in instructional design, learning experience design, or curriculum development Required Skills: Sales enablement, Training development, Customer success processes Important Skills: Project coordination, SaaS knowledge Nice-to-Have Skills: Adult learning principles, CRM systems, Knowledge management, Instructional design Benefits: Unlimited PTO, Flexible working hours, Remote work model (position dependent), Competitive Medical, Dental and Vision Insurance Plans, 6% 401K matching, Unlimited access to 13k+ courses via learning platform to support employee career advancement, Employee Assistance Program (EAP)