Customer Quality Excellence Specialist… at dsm-firmenich · Germantown

Summary: dsm-firmenich is a global company focused on science, creativity, and purpose, aiming to bring progress to life. The Customer Quality Excellence Specialist will manage quality client requests worldwide, collaborating with various internal teams to ensure accurate and timely responses.

Responsibilities:
- Handle quality Cristal requests for the different manufacturing sites globally (FCI and US) within the committed due date
- Provide Cristal support to the Quality Assurance team in handling response to client’s requests and harmonize sites’ responses and templates regarding FAQs/statements
- Maintain accuracy of quality data in the internal base
- Compile QA inputs on customer documentations worldwide, including, when necessary, collection of information from Operational sites before signoff and return to the business partners/clients
- Ensure Good coordination and follow-up with internal stakeholders (QCs, Regulatory, Customer Care, Purchasing, Operations...) on site for ensuring status tracking & maintenance of local QA & HSSE system
- Work independently and/or as part of a team on projects for processes improvements
- Assist local teams in providing necessary training on assisted computerized systems (Cristal...) and best documentation practices

Required Qualifications:
- Bachelor's degree in Chemistry, Biology, Food Technology or related field
- 1-2 years of experience in Quality
- Minimum knowledge of certifications (ISO 9001/Food Safety)
- Good communication skills and able to interact with business partners and clients
- Proactive, methodic, well-organized, collaborative, strong team player
- Flexibility to support business needs
- Highly motivated to learn, with a good attitude, able to understand procedures and follow internal guidelines, detecting new ways to improve
- Fluent in English

Required Skills: Cristal software, Quality Assurance, ISO 9001 certification, Food Safety certification, Quality data management, Training on computerized systems

Benefits: Comprehensive health and welfare benefits, PTO, Floating Holidays, Annual incentive pay (in addition to base salary), Retirement savings plan, Health care coverage, Paid time off, Recognition programs, Broad range of other benefits (subject to eligibility requirements)