Drybar Shops at Drybar in Fairfax, VA

Summary: Drybar is an upscale blow dry-only salon, and they are seeking a professional, friendly, and highly organized Front Desk Representative to be the first point-of-contact for their salon. The ideal candidate will manage the reception area, provide administrative support, and ensure a welcoming environment for clients. Responsibilities: - Manage the reception area - Provide administrative support - Ensure a welcoming environment for clients - Create a positive first impression - Assist with various office tasks in a timely manner Required Qualifications: - Experience providing over-the-top, amazing hospitality and customer service is essential - Enjoys communicating with clients and creating memorable experiences - 1+ years experience in a fast-paced, customer service-centric environment (hospitality industry, customer service representative, store associate, or similar position) - Resolves conflict - ability to de-escalate tensions and navigate disagreements with composure to reach a mutually acceptable outcome - Maintains professional demeanor under pressure - able to understand a customer's frustration and remain calm, especially in difficult situations - Ability to multitask with ease and independently troubleshoot problems - Frequently required to stand and/or walk for duration of 6-8 hour shifts - High school diploma or equivalent - Drybar follows all applicable federal, state and local laws regarding background checks Preferred Qualifications: - Experience with Point-of-Sale Systems strongly preferred Required Skills: Customer service, Hospitality experience Important Skills: Point-of-Sale Systems Nice-to-Have Skills: Multitasking, Professional demeanor Benefits: Free monthly service, Membership sales bonus, 401k, with employer matching benefits, Retail products discount, Ongoing training