Drybar Shops at Drybar in Franklin, TN

Summary: Drybar is a company specializing in blowouts, and they are seeking friendly, enthusiastic Sales Associates who are passionate about customer service. The role involves managing client experiences, supporting daily operations, and contributing to a positive team culture. Responsibilities: - Greet and check in/out clients using Booker - Manage client profiles and troubleshoot scheduling or POS issues - Handle payments, tips, and commissions with integrity - Answer phones and voicemails promptly - Review client notes to ensure personalized service - Pair clients with stylists and manage break schedules when needed - Support shop management in maintaining smooth daily operations - Serve complimentary beverages and engage clients to create a bar-like vibe - Maintain clear communication with team and leadership - Recommend and sell products, tools, and memberships - Restock and maintain retail displays - Support merchandising and inventory tasks - Maintain shop cleanliness and complete assigned side work - Follow all opening, closing, and shift duties - Help onboard and train new Bartenders - Contribute to a positive, team-first culture - Attend mandatory meetings and uphold Drybar’s 10 Core Values Required Qualifications: - 1+ years of customer service experience in a fast-paced environment (e.g., retail, front desk, hospitality, or salon/spa) - High school diploma or equivalent - Ability to multi-task, problem-solve, and maintain composure under pressure - Must be able to stand/walk for 6-8 hours per shift - A strong track record of delivering exceptional customer experiences - Technically savvy and comfortable with front desk operations - Professional, friendly, and team-oriented demeanor Preferred Qualifications: - Experience with point-of-sale (POS) systems Required Skills: Customer Service, Point-of-Sale (POS) Systems, Retail Sales, Inventory Management, Scheduling Software, Multi-tasking, Composure Under Pressure Benefits: Lucrative commissions - 10% on product sales, Paid time off - Vacation and sick time, Free Blowouts Sunday- Thursday, Bonus incentives - $5-$10 for each membership sold, Employee discounts on all retail products, Flexible scheduling, Growth opportunities - Clear career path and ongoing professional development, Fun, positive work culture