Customer Service & Retail Front Desk… at Driven Brands… · Metairie

Summary: Driven Brands Inc. is a leading company in the automotive service industry, operating under the Auto Glass Now brand. They are seeking Customer Service & Retail Front Desk Associates to deliver exceptional customer service, manage front desk operations, and support automotive repair processes. Responsibilities: - Intake and assist walk-ins, appointments, and returning customers - Create estimates, price quotes, and invoices for auto work - Answer phones and return customer calls - Provide excellent customer service - Assist Manager with daily parts returns - Ensure accuracy when ordering parts - Input documentation on all calls and follow-up with callers as needed - Confirm all mobile jobs parts and materials before dispatching drivers - Open new accounts and service existing accounts - Maintain a professional appearance and positive attitude Required Qualifications: - Must have a positive attitude and customer service mindset - Must have basic computer skills - Must have strong communication skills Preferred Qualifications: - Bilingual (Spanish) proficiency is a plus! - Prior phone or call center experience is a plus! Required Skills: Retail Front Desk Operations, Billing Invoice Processing, Parts Ordering, Account Opening and Management, Auto Glass Repair Process Knowledge, Documentation Management, Parts Returns Coordination, Bilingual Communication - Spanish Benefits: PAID TRAINING AVAILABLE!, Full-time & part-time schedules are available, Competitive base pay rates, PAID TIME OFF for full-time employees, Health, Vision, & Dental Insurance, 401(k) company match for all employees, SAME DAY PAY available through myFlexPay, Get early access to 50% of your earned wages at any time through our myFlexPay program.