Automotive BDC Manager at Drive Now / Auto Masters in Antioch, TN

Freeland Chevrolet is looking for passionate and motivated BDC Manager. We are not just any ordinary dealership; we are a family-owned business where we stand behind our moto "Where People Matter". At Freeland , our employees are the driving force to our success, and we strive to make sure each employee feels valued and supported along the way.

Position Summary:
The BDC Manager is responsible for leading and managing the dealership’s Business Development Center (BDC) to maximize sales and service opportunities through effective customer communication, appointment setting, follow-up, and lead management.

Key Responsibilities:

• Manage, train, coach, and motivate BDC representatives.
• Monitor incoming internet, phone, and third-party leads.
• Ensure leads are contacted promptly and consistently according to dealership standards.
• Develop and maintain effective follow-up processes for unsold prospects, appointments, and missed opportunities.
• Monitor appointment scheduling, confirmations, show rates, and closing ratios.
• Track BDC performance using dealership CRM and reporting tools.
• Work closely with Sales and Service Managers to ensure appointments are properly handled and customers receive a seamless experience.
• Review daily, weekly, and monthly performance reports and identify opportunities for improvement.
• Hold BDC team members accountable for activity, follow-up, appointment, and performance goals.
• Assist with recruiting and onboarding BDC personnel.
• Maintain accurate customer records and ensure CRM processes are followed.
• Develop scripts, call guides, email/text templates, and other customer communication strategies.
• Handle escalated customer concerns and assist with difficult or high-value leads.
• Ensure compliance with dealership policies and applicable laws regarding customer communications and privacy.
• Perform other duties as assigned by management.

Preferred Qualifications:

• Previous automotive dealership BDC, Internet Sales, or Sales management experience.
• Prior supervisory or management experience preferred.
• Strong communication, organization, and leadership skills.
• Ability to work effectively in a fast-paced, goal-oriented environment.
• Strong computer and CRM skills.
• Ability to analyze performance metrics and hold a team accountable to goals.

WHAT WE OFFER:

• 401(k)
• 401(k) match
• Medical, Dental and insurance
• Employee discounts
• Paid time off