Patient Care Coordinator at Dreem Health | Sunrise in Remote

Summary: Dreem Health is America’s leading digital sleep clinic, focused on improving the sleep care journey for patients. The Patient Care Coordinator will play a vital role in enhancing patient experience by managing service delivery, driving improvements based on feedback, and collaborating with healthcare providers. Responsibilities: - Shape the patient experience from start to finish - Support healthcare providers and answer patient inquiries - Own key aspects of service delivery and drive improvements based on real patient feedback - Help create the operational foundation for a fast-growing digital sleep clinic Required Qualifications: - Previous experience in a patient/customer facing role - Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems - Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment - Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners - Foundational understanding of billing processes and durable medical equipment (DME) - A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes Preferred Qualifications: - Completion of a Medical Assistant program or equivalent healthcare experience - Strong understanding of healthcare insurances and referral processes - High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey Required Skills: Electronic medical records (EMR/EHR), Patient care experience Important Skills: Healthcare database systems, Billing processes Nice-to-Have Skills: High-quality patient care, Empathy, Multitasking Benefits: Comprehensive health benefits (medical, dental, vision), 401(k) with company match, 20 days PTO + 10 paid holidays + sick leave, FREE One Medical membership, Internet reimbursement