Housekeeping Supervisor at Dreamscape Hospitality in Columbus, OH

Description

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about maintaining high standards of cleanliness and leading a team, we encourage you to apply.

Job Summary:

The Housekeeping Supervisor is responsible for overseeing the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces. The role involves assigning tasks, inspecting rooms and facilities, training staff, and ensuring compliance with safety and cleanliness standards. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.

Key Responsibilities and Duties:

Daily Operations & Staff Supervision

· Supervise and coordinate the work of room attendants, housepersons, and laundry staff.

· Assign daily room and cleaning schedules according to occupancy and staffing levels.

· Monitor progress and ensure tasks are completed on time and according to hotel standards.

· Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.

Quality Assurance

· Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.

· Report and follow up on maintenance issues, lost and found items, and room discrepancies.

· Ensure all rooms are stocked with the correct supplies and amenities

Training & Development

· Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.

· Reinforce grooming, attendance, and professional behavior expectations.

· Provide ongoing feedback and retraining to improve performance and consistency.

Inventory & Supply Management

· Monitor usage and inventory of linens, cleaning supplies, and guest amenities.

· Report stock shortages to the Executive Housekeeper or order supplies as needed.

· Ensure carts, storage rooms, and supply closets are organized and clean.

Guest Interaction & Satisfaction

· Respond promptly and professionally to guest requests, special needs, and complaints.

· Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.

· Ensure housekeeping staff delivers courteous, efficient service at all times.

Health & Safety Compliance

· Enforce proper use of cleaning chemicals and personal protective equipment (PPE).

· Maintain adherence to OSHA standards, sanitation requirements, and hotel policies.

· Conduct regular safety checks and assist in emergency procedures when needed.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Dreamscape Hospitality also offers Competitive Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
STD/LTD
Life Insurance
401K
FSA

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Reasonable Accommodations:

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.

Working Conditions

The position requires adaptability to a dynamic work environment, involving frequent interaction with clients and hotel staff. Physically demanding position requiring standing, walking, bending, lifting (up to 30 lbs), and exposure to cleaning chemicals.

Must be able to manage time and personnel effectively in a fast-paced environment.

Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.

Requirements

Education, Experience, and Skills:

- High school diploma or equivalent; additional certification in hospitality is a plus.

- Previous experience in housekeeping or a related field, with supervisory experience preferred.

- Strong leadership and team management skills.

- Excellent attention to detail and organizational abilities.

- Commitment to cleanliness and order

- Ability to work in a fast-paced environment and manage multiple tasks effectively.

- Strong communication and interpersonal skills.

- Knowledge of cleaning products, techniques, and equipment.

- Flexibility to work various shifts, including weekends and holidays.

- Proficient in using housekeeping management systems or mobile task tracking apps is a plus.

Physical Requirements:

-Must be able to stand, walk, and move throughout the hotel property for the majority of the work shift.

-Must be able to lift, carry, push, or pull up to 30 pounds frequently and up to 50 pounds occasionally.

-Must be able to reach, bend, stoop, and kneel frequently.