Service Manager at Dream Live… · St.…

Service Manager – Lease-Up (Dream St. Augustine)

At Dream St Augustine, our brand-new lease-up community, you’ll be the driving force behind creating a safe, beautiful, and fully functional environment for our very first residents. As the Service Manager, you’ll lead a skilled maintenance team through the unique demands of launching a new property—making sure every home, common area, and amenity is in top shape from day one.

You’ll oversee all aspects of community maintenance, from responding to resident service requests to troubleshooting plumbing, electrical, and HVAC issues. You won’t just manage—you’ll roll up your sleeves to ensure quality, safety, and timeliness. You’ll also coordinate landscaping, vendor services, and preventative maintenance programs to keep the property looking and running its best.

On the administrative side, you’ll handle ordering and managing supplies, tracking budgets, hiring and training team members, and keeping detailed maintenance records. Your leadership will set the tone for a smooth lease-up experience, ensuring every resident feels confident that their home is cared for by a team they can trust.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 13 consecutive years.

If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.

About this opportunity: 

• Location: Dream St. Augustine,165 Dream World Drive, St. Augustine, FL 32095
• Competitive Compensation with Monthly and quarterly bonus potential based on performance.
• Position type: Full-time 
• This job requires a flexible schedule with varied work hours that may include weekends. 

What We are looking for in a Service Manager:

• HVAC Certification a Plus
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

What you will do as a Service Manager:

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings.

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for fourteen consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God’s love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.