Senior Manager, Quality Management Systems at DP World in Chicago, IL

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe.

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

As a Senior Manager over Quality Management Systems - Healthcare, you will oversee the implementation and maintenance of Good Distribution Practice (GDP) and relevant ISO standards across our healthcare logistics sites within the region. Your role ensures that compliance requirements are consistently met, while supporting local GDP representatives and quality assurance teams in safeguarding the integrity of pharmaceutical products throughout the supply chain.

You will act as a key point of contact between local site teams, regional logistics, external partners, and regulatory authorities, coordinating efforts to maintain certification and address compliance issues. While not at the strategic leadership level, this position carries responsibility for ensuring operational excellence and regulatory conformity across multiple sites.

KEY ACCOUNTABILITIES

• Lead gap analyses to ensure GDP requirements and relevant ISO standards are integrated into local quality management systems (QMS) and monitor regulatory changes impacting the region
• Coordinate compliance assessments for new business opportunities/acquisitions by reviewing GDP standards and managing the integration of new sites into regional quality structures
• Work with the Global Healthcare Team to drive improvements in the regional GDP and Quality compliance system by defining operational standards, tracking KPIs, and supporting benchmarking activities
• Align with the global team to develop, oversee, and deliver training programs for GDP-relevant functions, ensuring staff receive appropriate awareness and qualification opportunities
• Manage implementation plans for regional GDP-certified locations, working with business unit heads to establish certification processes and maintain compliance networks
• Participate in outsourcing activities by ensuring quality agreements are in place and leading audits of service and transport providers
• Provide guidance to local Quality Managers in our Healthcare operations, coordinating activities across countries and ensuring alignment with regional and global objectives
• Support operations during regulatory inspections and external audits by preparing documentation and guiding teams through compliance requirements
• Ensure route risk assessments are completed and that the Validaide system is effectively applied across regional operations
• Advise commercial teams with subject matter expertise during tenders and business reviews, ensuring compliance considerations are addressed
• Monitor compliance KPIs across regional teams, ensuring timely reporting and alignment with global objectives
• Oversee CAPA management by tracking progress, ensuring timely closure, and escalating unresolved issues when necessary
• Provide regular updates and compliance reports to regional leadership, highlighting risks, progress, and improvement opportunities

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor's degree
• Minimum of 5 years of proven operational / industry / relevant experience at senior manager level in the healthcare and pharmaceutical supply chain
• Proven experience in the leadership of regional teams, subject matter experts, ideally in matrix structures
• In-depth knowledge of GDP guidelines, GxP standards, and local regulatory requirements
• Strong background in quality management (ISO 9001, 13485, 14001, 45001 and TAPA) systems, audits, validation
• Project management and implementation expertise a plus
• Experience in Logistics, Quality Management System standards/GDP, and healthcare customer supply chain

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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