Dozen is hiring a Front of House… at Dozen Bakery · Nashville

Firmly rooted in Nashville, Dozen’s mission is to be a cornerstone of the community, delivering exceptional quality with unwavering integrity. We value our work, ourselves, and those we work alongside as we strive for perfection while putting our unique selves into everything we make and do, day after day.

We’re looking to add a part-time team member to our FOH team. Prior coffee experience is a plus! Pay starts at $18.90 per hour, which includes a tip share; we will pay a higher rate for a person with relevant experience.  This is a part-time position. Dozen offers benefits to part-time employees, including paid time off and 401(k) with employer match.

This position requires constant standing, frequent walking and bending, and the ability to lift and/or carry up to 25 pounds without assistance and up to 50 pounds with assistance. This position requires shift start times between 6-9AM weekly. At least one weekend shift per week is required. 

Dozen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or service in the military.

FRONT OF HOUSE TEAM MEMBER

JOB DESCRIPTION

The Front of House (FOH) Team Member is responsible for providing kind, empathetic, and humble service to all of Dozen’s customers, ensuring that they have a great experience at Dozen from start to finish. This is a non-exempt (hourly) role. The responsibilities of this role include, but are not limited to:

CUSTOMER EXPERIENCE

• Treats each customer with respect, warmth, and kindness.
• Follows all food safety practices at all times.
• Ensures all areas of the FOH are clean, presentable, and welcoming to customers at all times. This includes the sidewalk, the dining room, behind the counter, and the restrooms.
• Maintains a strong working knowledge of all Dozen products in order to inform and educate customers about every menu item.
• Prepares all beverages correctly and efficiently, keeping cleanliness of the espresso bar as a focus and mise en place a priority at all times
• Handles all customer complaints with empathy, kindness, and humility; accepts responsibility for mistakes and immediately fixes the problem; escalates complaints to a higher level when appropriate.

TEAM

• Attends product education classes for the FOH team; reviews all seasonal menu changes in detail in order to answer any customer questions.
• Attends and contributes to monthly meetings for the FOH staff in order to discuss new information, address any issues, and recognize the hard work of each person working in the FOH.
• Utilizes time that is not busy to prepare the front for the next shift; this may include things like folding boxes, cleaning, stocking items up front, and organizing.
• Assists the Customer Experience Manager with training new FOH employees.
• Works in cooperation with other FOH team members to ensure all customers are taken care of, all tasks are completed, and breaks are taken in a timely manner.

PERSONAL ACCOUNTABILITY

• Interacts with the team and customers at Dozen with empathy, kindness, and humility.
• Communicates clearly and compassionately with customers and staff. 
• Maintains a good record of attendance and punctuality.
• Uses emotional intelligence in order to interact with a multitude of different personalities and needs; treats every person with respect.
• Maintains a sense of curiosity and a desire to learn.
• Has a strong sense of personal accountability and a desire to be better every day.
• Maintains a commitment to making Dozen a more diverse and inclusive work environment.