Helpdesk Technician at Downstream Casino Resort in Quapaw, OK

HELPDESK TECHNICIAN • Shall be responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff. • Maintain department and administrative records and files and generate correspondence and requested reports. • Maintain inventory of department office supplies and requisition items. • Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environmental with supervisors and staff. • Answer Level 1 trouble calls as needed. Take detailed and accurate messages and take initiative to solve problems or provide requested information. • Receive, open, and distribute incoming mail as directed. Research information to answer or respond to mail and/or correspondence. • Schedule meetings when directed. Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required. • Shall assist the department managers as needed. • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. • Assist in other duties and projects as assigned. • Outstanding example of and a credit to Downstream Casino Resort. QUALIFICATIONS/REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. • Must be a minimum of 18 years of age or older upon employment. • High school diploma or equivalent required. Post secondary education preferred. • One to three years of administrative/clerical work experience preferred. • One year work related experience supporting Windows computing environments preferred. • Must have excellent grammatical skills. • Successful candidate must be an experienced, results oriented, hands-on professional with a pleasant personality and the ability to interact with coworkers. • Must be proficient with Microsoft Word, Excel, and PowerPoint. • Must be able to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform the required job duties. • Must possess excellent communication skills. • Ability to write routine correspondence and to speak effectively to employees and customers. • Must have the ability to deal effectively and interact well with the customers and employees. • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. • Must be able to be approved for and maintain a valid gaming license. • Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues. • Work nights, weekends and holidays as required. • Employment is contingent upon a favorable outcome of a background investigation and drug screening. PHYSICAL, MENTAL AND WORK DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino. • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. • Adequate manual dexterity to operate office equipment. • Light lifting. • Must be able to stand, walk, and move through all areas of the casino. • Maintain physical stamina and proper mental attitude to work under pressure in a fast- paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.