IT Executive Support Service Manager at Dow in Midland, TX

IT Executive Support Service Manager Location: Midland (MI, USA) At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About the role Dow has an exciting opportunity for an IT Executive Support Manager located in Midland, MI. The IT Executive Support Manager leads the delivery of high touch, white glove IT services for the company’s executive population and is accountable for ensuring executives have a reliable, seamless technology experience that enables productivity, decision making, and leadership effectiveness. The position combines team leadership, service management, and executive‑level engagement. The Executive Support Manager serves as the primary IT point of accountability for executive issues, escalations, and service quality, while developing a high‑performing team that represents IT with professionalism, discretion, and trust. Key Responsibilities Own the Executive IT Experience: Accountable for end‑to‑end, white‑glove IT support for executives, ensuring technology never becomes a barrier to leadership effectiveness. Lead and Develop the Executive Support Team: Set service standards, provide coaching, manage coverage models, and develop a high‑performing team that represents IT with professionalism, discretion, and trust. Serve as the Primary Escalation and Accountability Point: Own executive IT incidents and escalations, coordinating across IT teams to drive rapid resolution, clear communication, and follow‑through. Deliver Proactive, Relationship‑Based Support: Anticipate executive needs by understanding schedules, meetings, travel, and events, shifting the service from reactive support to proactive readiness. Partner Across IT to Improve Executive Outcomes: Collaborate with device, collaboration, AV, mobile, and infrastructure teams; provide executive feedback to influence service improvements and roadmaps. Provide Service Visibility and Continuous Improvement: Track service health, executive satisfaction, and device readiness; use metrics and dashboards to improve service quality and leadership transparency. Core Responsibilities: Team lead for the IT Executive Support team Support presentations and equipment for senior leadership meetings and events at Midland headquarters and remote sites. Maintain Audio Visual equipment for Midland based executive spaces and manage the lifecycle of the equipment. Coordinate with other Dow technology teams, Collaboration Services, Network Services, and Mobile Services to ensure all required services are available when required. Troubleshoot and resolve technical issues with workstations, mobile devices, printers, and IT resources. Support executive events around the world and work with various vendors. (Leadership Summit, Strategy Week, Board Meetings) Qualifications: A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 8 years of experience in lieu of a Bachelor's degree. A degree in Communications, Information Technology Management, or Broadcasting is preferred. Minimum 3 years of experience working with executive level clients Minimum 2 years of presentation and meeting technology expertise Competent in computer operating systems, applications, networking, and mobile devices Ability to coordinate external suppliers to achieve successful events Ability to work with all levels of organization including C-Suite stakeholders. Flexibility to support users 24/7 as issues occur Ability to travel for remote events and support A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Preferred Qualifications: Experience in Audio Visual control systems Experience with collaboration technology (Teams, Zoom, WebEx) Microsoft certification(s) desirable Ability to evaluate, develop strategy, and implement technology plans Skills Executive “White‑Glove” Customer Service (Executive Relationship Management): Delivers high‑touch, discreet, confidence‑building support to C‑Suite leaders—ensuring technology is seamless, reliable, and never a barrier to decision making, productivity, or leadership effectiveness. Proactive Problem Solving (Incident & Escalation Ownership): Anticipates issues before they occur and takes end‑to‑end accountability when they do—triaging, coordinating across IT teams/vendors, driving rapid resolution, and ensuring clear follow‑through until closure. Executive Communication & Presence (Trust + Discretion): Communicates clearly, calmly, and professionally under pressure with executives and technical teams—setting expectations, providing concise status updates, and handling sensitive situations with judgment and confidentiality. Meeting / Event Technology & AV/Collaboration Expertise: Ensures flawless support for leadership meetings and events (onsite and remote)—including presentation readiness, conferencing platforms (e.g., Teams/Zoom/WebEx), room AV systems, and equipment lifecycle management. Team Leadership & Service Management (Standards, Coverage, Continuous Improvement): Builds and coaches a high‑performing support team—defining service standards, managing coverage models, tracking service health/satisfaction metrics, and continuously improving the executive experience through dashboards and feedback loops. Additional information: This role does not offer relocation assistance. This position requires a candidate with the ability to make decisions quickly to support the changing needs of executive leadership, who can adapt and execute a quick recovery from direction change and technology failures. This role requires onsite 4-5 days a week with split coverage with team members from 7:30am-5:30pm. Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com. Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.