Commercial Excellence Analyst at Dow in São Paulo, São Paulo, Brazil

Commercial Excellence Analyst
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About this Talent Community
Dow is building a network of qualified candidates for current and future opportunities across our Commercial organization. By joining this Talent Community, you may be considered for current and future openings that match your skills and experience.
Opportunities may include: Commercial Excellence Analyst based on São Paulo, Brazil
Responsibilities
Be an agent of change by promoting Dow’s reputation, by providing excellent customer service.
Manage client contact - handle questions and requests of technical / regulatory/ sample / literature etc. from inbound calls/emails whilst giving the best customer service.
Ensure that all customer enquiries are documented, in accordance with the performance and service standards
Use business and process expertise to increase the service levels that we provide to the customers
Be able to manage a complex workload with good judgment on activity prioritization.
Able to work with different stakeholders/ partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service
Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement
Qualifications:
Bachelor’s Degree.
English (Advanced).
Familiarity and interest in the sciences and chemistry.
Advanced knowledge of Microsoft Office desktop applications.
Desirable experience with SAP R2/3.
Cultural awareness and ability to work with a diverse group of people.
Customer Service experience
Skills
High levelof accuracy and detail,
Ability to work towards deadlines and multi-task/prioritize projects as appropriate,
Excellent interpersonal skills demonstrate empathy.
Problem-solving, Customer Focus, and Organization.
Additional notes:
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Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Additionally, some of our locations might offer:
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.