Product Advisor - Manchester at Dover Saddlery in Manchester, CT

Summary: Dover Saddlery is a retail company specializing in equestrian products, and they are seeking a Product Advisor in Manchester. The role involves providing excellent customer service, processing transactions, and maintaining store organization. Responsibilities: - Greet customers and provide exceptional customer service experience - Answer questions, suggest promotional items and provide product information - Process payments by totaling purchases; processing checks, cash and store or other credit cards - Process customer refunds courteously and professionally - Process merchandise shipments - Assist with store upkeep - Perform other duties as assigned Required Qualifications: - Must have English equestrian experience - Basic understanding of sales principles and customer service practices - Solid communication and interpersonal skills - Ability to read, write and effectively communicate with customers, peers and management - Telephone etiquette - Ability to multi-task, while being attentive to customers - Ability to work as part of a team and take initiative independent of direct supervision - This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders - Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service - Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays - High school diploma or equivalent, or in pursuit of a diploma - Team Player - Problem Solving Required Skills: Sales principles, Customer service practices, English equestrian experience