Product Advisor - Batavia at Dover Saddlery in Batavia, IL

Summary: Dover Saddlery is a retail company specializing in equestrian products, and they are seeking a Product Advisor to provide exceptional customer service. The role involves assisting customers, processing transactions, and maintaining the sales floor.

Responsibilities:
- Greet customers and provide exceptional customer service experience
- Answer questions, suggest promotional items and provide product information
- Process payments by totaling purchases; processing checks, cash and store or other credit cards
- Process customer refunds courteously and professionally
- Process merchandise shipments
- Assist with store upkeep
- Perform other duties as assigned

Required Qualifications:
- Must have equestrian experience
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Ability to read, write and effectively communicate with customers, peers and management
- Telephone etiquette
- Ability to multi-task, while being attentive to customers
- Ability to work as part of a team and take initiative independent of direct supervision
- This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
- High school diploma or equivalent, or in pursuit of a diploma
- Team Player
- Problem Solving

Required Skills: Equestrian experience, Sales principles, Customer service practices